Kylie Gillispie
Buford,GA
Summary
Dedicated and adaptable restaurant team member with expertise in upselling, point-of-sale systems, and waitlist management. Known for resolving customer complaints effectively and supporting new staff training, contributing to a positive dining experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess/Waiter/Table Busser
Olive Garden Restaurant
Buford, GA
07.2024 - Current
- Greeted and seated guests promptly in a welcoming manner.
- Managed waitlists and reservations efficiently using restaurant systems.
- Collaborated with servers to ensure smooth dining experiences.
- Maintained cleanliness and organization of the entrance and waiting area.
- Assisted in training new hostesses on procedures and customer service skills.
- Handled guest inquiries and concerns with professionalism and care.
- Monitored dining room flow to optimize seating arrangements effectively.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Provided menus and answered questions about menu items and specials.
- Adhered to all safety regulations set forth by the restaurant management team.
- Built positive relationships with other front-of-house and kitchen staff.
- Took customer orders accurately and efficiently using POS systems.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining and service areas.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Maintained cleanliness of dining area and floor throughout shifts.
- Bussed used dishes off of tables when guests had finished meals.
Waitress and Bartender
Smokey Bones Bar & Grill
Buford, GA
07.2023 - 09.2024
- Provided prompt and courteous service to customers during dining experiences.
- Took orders accurately and relayed them to kitchen staff efficiently.
- Maintained cleanliness and organization of dining area and tables.
- Assisted in training new staff on menu items and customer service protocols.
- Collaborated with team members to ensure smooth restaurant operations during busy shifts.
- Handled customer inquiries and resolved issues with professionalism and care.
- Monitored inventory levels of supplies and communicated needs to management regularly.
- Processed transactions accurately using point-of-sale systems for customer payments.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Served alcoholic beverages responsibly in accordance with state laws.
- Communicated daily specials to customers.
To-Go Specialist
Applebee's Grill + Bar
Milledgeville, Georgia
05.2022 - 07.2023
- Prepared and packaged to-go orders for customers efficiently.
- Ensured accurate order assembly by following customer specifications.
- Communicated with kitchen staff to synchronize meal preparation and readiness.
- Managed inventory of to-go supplies, ensuring availability and organization.
- Provided excellent customer service during order pickup, answering questions promptly.
- Maintained cleanliness and organization of the to-go area at all times.
- Assisted in training new staff on to-go procedures and best practices.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
Education
High School Diploma -
Baldwin County High School
Milledgeville, GA05-2024
Skills
- Customer service
- Upselling expertise
- Waitlist management
- Point of sale systems
- Order accuracy
- Team collaboration
- Time management
- Conflict resolution
- Attention to detail
- Active listening
- Positive attitude
- Work ethic
Certification
- Alcohol Serving Permit
- CPR Certified
Timeline
Restaurant Hostess/Waiter/Table Busser
Olive Garden Restaurant
07.2024 - Current
Waitress and Bartender
Smokey Bones Bar & Grill
07.2023 - 09.2024
To-Go Specialist
Applebee's Grill + Bar
05.2022 - 07.2023
High School Diploma -
Baldwin County High School