Kylie Gosliak
Oakdale,PA
Summary
Proven Cargo Operations Agent at DHL Express, adept in enhancing customer satisfaction and optimizing warehouse operations. Demonstrates expertise in dangerous goods handling and a strong work ethic, ensuring compliance and efficiency. Achieved significant improvements in cargo handling processes, showcasing decision-making capabilities and a commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cargo Operations Agent
DHL Express
Pittsburgh, PA
08.2020 - Current
- Enhanced customer satisfaction by addressing and resolving concerns related to cargo handling and documentation.
- Optimized warehouse space utilization through strategic planning of storage locations, enabling better organization and accessibility of cargo items.
- Managed shipment schedules effectively to avoid delays or penalties due to missed deadlines or improper documentation.
- Trained new team members in company policies and standard operating procedures for successful integration into the team.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Examined cargo and freight shipments to check goods' condition.
- Entered shipping information into computer system and estimated freight and postal rates.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
Dental Assistant Intern
Burns Orthodontics
Canonsburg, PA
06.2019 - 08.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared dental rooms and materials.
- Contributed to a positive work environment by collaborating effectively with the dental team members.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared patient x-rays and images for dentist review.
- Kept work areas clean, sanitized and organized to minimize infection risk.
Cashier/Customer Service Cashier
Giant Eagle
Finleyville, PA
06.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Ringgold High School
Monongahela, PA07.2019
Skills
- Dangerous Goods Handling
- Customs regulations compliance
- Decision-making capabilities
- Ground Support Equipment Operation
- Cargo Handling Expertise
- Warehouse Operations Proficiency
- Shipping documents preparation
- Payment Processing
Certification
- Certified Dangerous Goods Handler, DHL Express - 2024
Languages
English
Timeline
Cargo Operations Agent
DHL Express
08.2020 - Current
Dental Assistant Intern
Burns Orthodontics
06.2019 - 08.2019
Cashier/Customer Service Cashier
Giant Eagle
06.2017 - 04.2018
High School Diploma -
Ringgold High School