LUIS RICARDO MEZA

• Dangerous Goods (DG) Certified: Handled hazardous materials in compliance with IATA

regulations.

• Load Planning & Certification: Performed weight and balance calculations and ULD build-up.

• Air Cargo Logistics Coordination: Managed cargo flow from acceptance to aircraft loading.

• Time-Critical Operations: Prioritized medical, perishable, and high-value shipments.

• Regulatory Compliance: Ensured TSA and FAA cargo security standards.

• Turn Time Management: Efficiently coordinated aircraft turnarounds by collaborating with ramp agents, crew, and operations to meet strict departure deadlines, minimizing delays and ensuring on-time performance in a fast-paced environment.
• IROP Management: Proactively managed irregular operations (IROPs), including delays, cancellations, and misconnections, by rebooking passengers, arranging accommodations, and providing clear communication to maintain customer satisfaction during disruptions.
• Operational Efficiency & Compliance: Enforced airline policies, TSA regulations, and FAA guidelines while processing check-ins, boarding, and baggage handling, ensuring both security standards and a smooth passenger experience.

• Top Regional Performer: Achieved highest sales metrics across Peru, Egypt, and Turkey by mastering consultative selling and strategic upselling, driving revenue growth.
• Customer Rapport & Retention: Built strong client relationships through personalized solutions, boosting satisfaction and repeat business in competitive markets.
• Remote Sales Excellence: Consistently exceeded targets in a virtual environment by leveraging CRM tools and proactive outreach to maximize conversions.

• Efficient Service in Fast-Paced Setting: Maintained smooth table turnover and order accuracy while serving large sections of international guests during consistently busy shifts.
• Consistent Sales Contributor: Reliably promoted daily specials and beverage upgrades, developing solid product knowledge to make appropriate suggestions for guests.
• Team Player in High-Energy Environment: Worked cooperatively with kitchen and bar staff to manage rush periods, address guest needs, and maintain positive dining experiences.