Kylie Hainsworth
Austin,TX
Summary
Detail-oriented and mission-driven professional with over 4 years of experience in office administration, data management, and client support. Demonstrated expertise in conducting thorough research, solving complex problems, and communicating effectively to maintain accurate and up-to-date program data. Highly skilled in collaboration within team environments, task prioritization, and adaptability to dynamic situations while supporting social services and organizational goals. Recognized for exceptional attention to detail, a strong sense of curiosity, and a proactive approach to skill acquisition and challenge resolution.
Overview
5
5
years of professional experience
Work History
Office Manager
Triad Business Planning
03.2020 - 07.2025
- Managed day-to-day office operations, ensuring accurate and up-to-date data entry and document management for over 100 client files
- Submitted and tracked 75+ SBA, EIDL, and Disaster Loan applications, maintaining a 98% accuracy rate in program data verification
- Researched and added new resources to internal tools, supporting user requests and troubleshooting issues in a fast-paced environment
- Oversaw administrative duties, including scheduling, bookkeeping, and inventory, while prioritizing tasks and navigating change
- Collaborated in a team environment, participating in team meetings and utilizing a ticket management system to resolve client inquiries
- Demonstrated strong communication skills, attention to detail, and a data-driven approach to problem-solving and process improvement
- Updated clients' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Created weekly schedules for office staff members to ensure appropriate coverage during peak hours or high demand periods.
Education
Bachelor of Arts - Anthropology
Arizona State University
Remote12-2025
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
Remote12-2025
Skills
- Accurate data entry
- Client Communication & Support
- Customer relations
- Scheduling and calendar management
- Time Management & Multitasking
- Problem-solving
- Office management
- Strong organizational abilities
- Administrative support
- Accounts receivable oversight
- Financial record management
Timeline
Office Manager
Triad Business Planning
03.2020 - 07.2025
Bachelor of Arts - Anthropology
Arizona State University
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
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