Kylie Hoelz
Suffolk,VA
Summary
Adept at enhancing customer experiences and boosting revenue, I excelled as an Assistant Retail Sales Manager at Doggstuff, where I implemented effective merchandising strategies and fostered team collaboration. Skilled in store operations and customer service, my approach led to significant positive feedback and sales increases, showcasing my ability to meet and exceed employer expectations.
Overview
8
8
years of professional experience
Work History
Assistant Retail Sales Manager
Doggstuff
04.2022 - 05.2024
- Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
- Organized store layout strategically to optimize traffic flow patterns for enhanced shopper engagement.
- Assisted in driving sales through effective merchandising strategies and techniques.
- Collaborated with retail sales manager to develop promotional events that boosted store revenue.
- Provided exceptional customer service that resulted in increased positive feedback from shoppers.
Server
Whiskey Kitchen
05.2016 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Ocean Lakes High School
Virginia Beach, VA06.2018
Skills
- Store operations
- Staff Training and Development
- Task Delegation
- Product presentation
- Goal Setting and Achievement
- Customer Service
Timeline
Assistant Retail Sales Manager
Doggstuff
04.2022 - 05.2024
Server
Whiskey Kitchen
05.2016 - 09.2022
High School Diploma -
Ocean Lakes High School
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