Kylie Hoeting
Cincinnati,OH
Summary
Dynamic Licensed Massage Therapist with a proven track record at Zen Den Healing Studio, enhancing client wellness through expert deep tissue and stress relief massages. Excelled in customer service, achieving increased referrals through empathetic communication (soft skill) and mastery in therapeutic techniques (hard skill). Continuously evolved by embracing professional development, ensuring top-notch care and satisfaction.
Overview
16
16
years of professional experience
Work History
Licensed Massage Therapist
Zen Den Healing Studio
11.2014 - Current
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Adapted massage methods to meet needs of diverse populations, including pregnant women and elderly.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
Photographer
Kylie J Wilkerson Photography
01.2009 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
- Assisted clients with creative ideas for photography needs.
Licensed Massage Therapist
Tri-County Spine and Rehab
03.2010 - 07.2014
- Improved overall wellness for clients by performing various massage techniques, including deep tissue and therapeutic massage.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
Education
No Degree - Massage Therapy
Cincinnati School of Medical Massage
Blue Ash, OH12-2006
Skills
- Board certification in therapeutic massage and bodywork
- Administrative procedures
- Calendaring software
- Professional ethics
- Anatomy knowledge
- Self-care practices
- Customer service
- Stress relief massage
- Myofascial release
- Deep tissue massage
Timeline
Licensed Massage Therapist
Zen Den Healing Studio
11.2014 - Current
Licensed Massage Therapist
Tri-County Spine and Rehab
03.2010 - 07.2014
Photographer
Kylie J Wilkerson Photography
01.2009 - Current
No Degree - Massage Therapy
Cincinnati School of Medical Massage
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