Kylie Hogan
Auburn,MA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Fallon Health Insurance
Worcester, Massachusetts
11.2024 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Greeted customers in a friendly and professional manner.
- Handled customer complaints in an efficient and courteous manner.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Presented and explained services and products to meet member needs.
Referral Specialist
Auburn Primary Care and Aesthetics
Auburn, Massachusetts
02.2025 - 09.2025
- Answered questions and resolved concerns raised by both patients and specialists.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Verified documents and associated records to catch and resolve discrepancies.
- Resolved issues arising during the referral process, including insurance denials and appointment scheduling conflicts.
- Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
Bartender
Chilis's Bar and Grill
Auburn, Massachusetts
09.2016 - 08.2020
- Greeted frequent visitors by name and explained new promotions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Education
Bachelor of Arts - Communications
Southern New Hampshire University
Hooksett, NH04-2025
Skills
- Issue resolution
- Customer support
- Customer service
- Strong multitasking
- Highly reliable
- Marketing and sales experience
- Team training and development
- Proficient computer skills
Timeline
Referral Specialist
Auburn Primary Care and Aesthetics
02.2025 - 09.2025
Member Service Representative
Fallon Health Insurance
11.2024 - Current
Bartender
Chilis's Bar and Grill
09.2016 - 08.2020
Bachelor of Arts - Communications
Southern New Hampshire University
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