Dedicated administrative assistant with a strong background in critical thinking and team collaboration. Current and dedicated full-time nursing student ready to further her knowledge of healthcare and patient forward care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Bridge the Gap SpEd, LLC
San Diego, CA
11.2024 - Current
Maintained 2 different filing systems, enhancing document retrieval accuracy.
Streamlined administrative processes, resulting in improved workflow and reduced turnaround times.
Implemented digital tools for task management, increasing collaboration across departments.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Server
572 Social Kitchen & Lounge
Big Bear Lake, CA
07.2024 - 09.2024
Managed multi-table sections efficiently, ensuring timely service and guest satisfaction.
Collaborated with kitchen staff to coordinate timely food deliveries and accommodate special dietary requests.
Monitored dining area and patio cleanliness and organization, maintaining a welcoming environment for guests.
Implemented upselling techniques to enhance guest experience and increase overall sales revenue.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Distribution Associate
Big Bear Mountain Resort
Big Bear Lake, CA
06.2022 - 09.2024
Coordinated timely distribution of goods to ensure seamless operations across resort facilities.
Trained new staff on safety protocols and operational procedures, enhancing team performance and compliance.
Received multiple loads, checked merchandise and tagged with warehouse IDs.
Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
Lead Sales Associate
Big Bear Mountain Resort
Big Bear Lake, CA
11.2020 - 09.2024
Mentored junior sales associates to enhance product knowledge and customer engagement skills.
Streamlined sales processes, resulting in improved workflow efficiency and customer satisfaction.
Developed training materials for new employees, ensuring consistent service delivery and adherence to standards.
Analyzed customer feedback to identify trends, implementing improvements that increased repeat business.
Collaborated with management on inventory management, optimizing stock levels to meet customer demand effectively.
Rental Associate
Village Reservation Service
Big Bear Lake, CA
06.2020 - 09.2024
Ensured timely documentation for accurate billing, streamlining the financial process.
Resolved various issues and discrepancies for customers.
Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Bachelor of Science - Nursing
Roseman University of Health Sciences
Henderson, NV
10-2026
High School Diploma -
Big Bear High School
Big Bear, CA
05-2022
Skills
Customer service
Data entry
Computer skills
Critical thinking
Professional communication
Administrative support
Microsoft Applications
Dedicated team player
Relationship building
Prioritization
Accomplishments
Awarded “Black Diamond Award” by Big Bear Mountain Resorts in Summer of 2022 for completing tasks with accuracy and efficiency, whilst going above and beyond.
Certification
Basic Life Support, American Heart Association - November 2024