Kylie Jefferson
East Berlin,CT
Summary
Dynamic and engaging professional with a strong background in customer service, honed at SoLa Karaoke. Proven ability to multitask and maintain high standards of cleanliness while fostering a welcoming atmosphere. Highly reliable team player with excellent judgment, dedicated to enhancing guest experiences and supporting team efficiency.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Bartender
SoLa Karaoke
04.2025 - Current
- Prepared and served a variety of beverages efficiently during high-volume service periods.
- Maintained cleanliness and organization of bar area to ensure compliance with health and safety standards.
- Engaged with customers to provide exceptional service, fostering a welcoming atmosphere.
- Assisted in managing inventory by monitoring stock levels and restocking supplies as needed.
- Collaborated with team members to streamline service processes and enhance customer satisfaction.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Server
Zacks Burgers
10.2021 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Managed order accuracy and efficiency, ensuring timely delivery of food and beverages.
- Trained new staff on restaurant procedures and best practices for service excellence.
- Collaborated with kitchen team to streamline order preparation and enhance dining experience.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer complaints professionally, enhancing overall guest satisfaction ratings.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Behavior Technician
A Brand New Day
01.2025 - 05.2025
- Implemented behavioral intervention plans to support skill development in clients.
- Assisted in data collection and analysis to track client progress effectively.
- Collaborated with multidisciplinary teams to ensure consistent care and communication.
- Engaged clients through therapeutic activities to promote social and emotional growth.
- Monitored client behavior and documented changes for review by supervisory staff.
- Adapted strategies based on individual client needs and responses to interventions.
- Participated in training sessions to enhance skills and knowledge of behavioral techniques.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
Education
No Degree -
University Of Hartford
West Hartford CTHigh School Diploma -
Berlin High School
Berlin, CT06-2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Courteous
- Recipe and menu memorization
- Excellent judgment
Timeline
Bartender
SoLa Karaoke
04.2025 - Current
Behavior Technician
A Brand New Day
01.2025 - 05.2025
Server
Zacks Burgers
10.2021 - Current
No Degree -
University Of Hartford
High School Diploma -
Berlin High School