Kylie Jones
Allenwood,PA
Summary
Experienced Customer Service Representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to enhancing customer experiences by consistently demonstrating service-oriented behaviors. Recognizes the importance of understanding customer desires and goes above and beyond to provide customized solutions, ultimately fostering loyalty and satisfaction.
Overview
9
9
years of professional experience
Work History
Footwear Specialist
Dicks Sporing Goods
10.2022 - Current
- Participated in company-sponsored events such as promotional sales or launches, maximizing brand exposure and fostering community relationships.
- Organized storage areas for easy access to inventory during peak hours, improving overall efficiency during rush periods.
- Streamlined the returns process for customers, reducing wait times while still adhering to company policy regarding exchanges and refunds.
- Understood footwear thoroughly, saw and distinguished between material patterns and colors and coordinated footwear with other clothing.
- Provided exceptional customer service, addressing concerns promptly and professionally, leading to repeat business.
- Merchandised store and complied with footwear brand standards with regard to visual display tasks.
- Collaborated with team members to achieve monthly sales targets, maintaining a positive work environment.
CHILD AND YOUTH PROGRAM ASSISTANT
Beale AFB CDC
05.2021 - 03.2022
- Accountable for the whereabouts and safety of children and youth in range of 6 weeks to5 years
- Assists in providing and leading planned activities
- Performs simple tasks following step by step instructions
- Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate the daily schedule
- Maintained cleaning supplies and proper care of used materials
- Assisted staff in maintaining children during high ratio and multitasking during difficult transitions
- Prepared meals and utensils, promoted healthy habits in family style dining
- Interacts professionally with staff, supervisors and parents
- Promoted social skills by building respectful relationships with other adults and children
CASHIER
Weis Markets
03.2019 - 05.2020
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Balanced cash drawer at beginning and end of each shift, or throughout depending on customer flow
- Helped get online orders together and ready, got them to the customer without contact, verified completeness
- Checked item pricing, removed it if incorrect and notified managers of mistake
- Trained for customer service and monitor position, covered shifts in stocking grocery, pharmacy, frozen and bakery.
WAITRESS AND COOK
Buzz's
03.2016 - 03.2017
- Managed tables with expert service, using good multitasking and time management abilities to stay on top of demands
- Assisted other co-workers with handling high-volume loads, finishing plates, preparing items, taking orders and phone calls
- Maintained safe food handling and sanitation standards
- Supported cleanliness targets by addressing dining room, bathrooms, and other areas during and at end of each shift
- Cleaned tables, completed closing duties, and re-stocked tableware and supplies
- Enhanced establishment reputation for customer service, handling all guest needs with upbeat attitude and attention to detail
- Customized orders to account for dietary restrictions such as food allergies, communicating needs with kitchen staff
- Advised guests on appropriate combinations of food and drinks, accommodating requests and noting preferences
Education
No Degree - Medical Billing And Coding
Berks Technical Institute
Lewisburg, PA02-2025
Skills
- Multitasking
- Cash handling
- Closing
- Customer service
- Merchandising
- Packaging
- Pricing
- Cleaning
- Time Management
Timeline
Footwear Specialist
Dicks Sporing Goods
10.2022 - Current
CHILD AND YOUTH PROGRAM ASSISTANT
Beale AFB CDC
05.2021 - 03.2022
CASHIER
Weis Markets
03.2019 - 05.2020
WAITRESS AND COOK
Buzz's
03.2016 - 03.2017
No Degree - Medical Billing And Coding
Berks Technical Institute
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