Kylie Kish
Trafford,PA
Summary
Motivated Business Management and Marketing student with a strong academic foundation in guest relations, communication, and marketing management. Thrives in group atmospheres, collaborating and bringing fresh ideas to the table. Passionate about the Walt Disney Company, the power of storytelling, and creating happiness among guests worldwide. Eager to demonstrate a strong results-driven work ethic, leadership strength, and business knowledge to a company that values creativity, innovation, and people.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Hard Rock International
05.2024 - Current
- Delivered exceptional restaurant service while assisting guests in a timely and efficient manner, ensuring a memorable dining experience they would want to return to.
- Promoted menu items, specials, as well as additional offerings to better accumulate personal sales and restaurant revenue.
- Collaborated with all parts of the restaurant staff to ensure dietary needs were understood with the chefs, Food runners were aware of the table numbers, and managers were updated of any of the tables concerns.
- Demonstrated critical thinking and problem solving skills if guests were unsatisfied with their food/service by quickly fixing and exceeding the guests expectations.
- Quickly adapted to the POS system to better ensure correct information was being displayed within the restaurants system.
Disney Program Representative
The Walt Disney Company
04.2024 - Current
- As a Disney Programs Representative, I am a leader in engaging, and communicating the magic of Disney Programs with students of Kent State University .
- Physical engagements included marketing the Disney College Program at career and internship fairs as well as tabling within the different schools offered here at Kent State.
- Digital Engagements included content creation of posts, stories, and videos to better create a visual of the magic, and to be the storyteller of the Disney College Program.
- Communicated effectively and efficiently with the Disney Programs team as well as Kent State's Career Services office to gain better retention within the University.
Disney College Program, Host/Greeter Cape May Cafe
The Walt Disney Company
01.2024 - 05.2024
- As a Disney College Program participant, I engaged with guests all over the world through food and beverage service at Disney's Cape May Cafe, located at Disney's Beach Club Resort.
- Displayed great Show while immersing guests into the story of Minnie's Beach Bash.
- Demonstrated Courtesy skills when exceeding guests dining expectations and experiences.
- Executed my role with great Efficiency while checking guests into their reservations and communicating wait times as well as restaurant procedures.
- Took part in ensuring guest Safety with updating dietary needs and restrictions as well as guest safety needs inside the restaurant.
- Promoted Inclusion while creating magical moments and a welcoming restaurant environment.
Assistant Manager
Franki By Francesca’s Boutique
05.2022 - 08.2023
- Demonstrated leadership skills while working with a team creating daily goals and expectations of all employees while creating a warm and fun working environment.
- Communicated effectively with the store manager as well as district manager on daily, weekly, and monthly sales goal efforts and other store operations.
- Enhanced my marketing skills with product merchandising, and promotional signage allocation.
- Used personable sales skills to better interact with store guests to create an overall positive store experience to meet sales goals.
Education
BBA - Business Management, Marketing
Kent State University
05.2025
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Hospitality service expertise
- Time management
- Relationship management
- Guest relations management
- Online marketing strategies
- Internet/Social Media marketing
- Marketing Analytics reporting
- Content marketing proficiency
- B2C marketing
- Microsoft Office
- Retail-based marketing
- Inbound marketing knowledge
- Google Suite
- Email marketing proficiency
Certification
Google Analytics 4 Certification
Hubspot Inbound Marketing Certification
Google Ad's App Certification
Timeline
Waitress
Hard Rock International
05.2024 - Current
Disney Program Representative
The Walt Disney Company
04.2024 - Current
Disney College Program, Host/Greeter Cape May Cafe
The Walt Disney Company
01.2024 - 05.2024
Assistant Manager
Franki By Francesca’s Boutique
05.2022 - 08.2023
BBA - Business Management, Marketing
Kent State University
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