Kylie Knoch
Tipp City,OH
Summary
Dynamic leader with a proven track record of steering teams to success, adept at managing complex projects and consistently surpassing strategic objectives. Specializes in crafting and implementing efficient processes that uphold the highest standards while aligning with organizational goals. Renowned for a collaborative approach that fosters innovation and drives exceptional results. Committed to continuous improvement and excellence, ensuring impactful contributions to any organization.
Overview
13
13
years of professional experience
Work History
Utilities Coordinator
Tricon American Homes
Tustin, CA
07.2025 - Current
- Train new staff on utility management protocols and customer service best practices related to utilities.
- Conduct routine audits of utility accounts to ensure compliance with company standards and regulations.
- Facilitate communication between residents and providers regarding service disruptions, ensuring timely resolutions occur.
- Support residents with any utility related inquiries and provide full resolution within the established service level agreement.
Utilities Specialist
Pathlight Property Management
Plano, TX
10.2023 - 06.2025
- Provide excellent customer service to residents while assisting with any utility related inquiries.
- Partner with third party billing agency to seek leak adjustments and provider adjustments.
- Create work orders for provider notices, backflow and leak detections.
- Partner with third party billing agency to obtain any required documents for providers.
- Facilitate communication between residents and utility providers to expedite issue resolution and inquiries.
Property Operations, Utilities Clerk
Vinebrook Homes
Dayton, OH
01.2022 - 01.2023
- High volume market coverage 4000+ properties, ownership of three markets.
- Respond promptly to emergency utility issues, collaborating with providers to restore services without delays.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Schedule utility appointments for field maintenance team for activation of service.
- Assist residents and internal colleagues with any utility related inquiries and problem solving.
- Partner with accounts payable with any past due payment processing.
- Provide excellent customer service to residents and vendors.
General Manager
Old Navy
Beavercreek, OH
01.2020 - 01.2022
- Manage an operating budget for 50+ employees, including 6 managers.
- Analyze results, identify opportunities and make decisions to drive positive sales and KPI growth.
- Forecasting and scheduling.
- Implement action plans to maximize efficiencies and productivity.
- Increased customer service satisfaction through sales and service leader duties.
- Ensure all compliance standards are met.
- Conducted performance reviews for team members, providing feedback to drive continuous improvement and development.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Center of Excellence Training Store Manager
Express
Beavercreek, OH
01.2013 - 01.2020
- Host internal and external Store Manager onboarding experience and training, in addition to the role of Store Manager.
- Achieved operational excellence through consistent audit scores +90%, exceeding store sales, KPI and loyalty goals, delivering an exceptional customer experience and developing the team.
- Recruiting, interviewing, hiring and training of all employees.
- Evaluate performance, coach and develop associates for improved performance, annual reviews.
- Preparing work schedules as well as planning and assigning operational duties. Determine staffing needs.
- Weekly and monthly audits to ensure compliance of all operational procedures.
- Clothing retailer that sells fashion apparel and accessories for men and women.
Education
High School Diploma -
Elida High School
Elida, OH05-1997
Skills
- Effective Communication
- Detail oriented
- Multitasking in fast-paced environments
- Operational efficiency
- Analytical problem-solving
- Microsoft Office
- Leadership skills
- Customer relations
Timeline
Utilities Coordinator
Tricon American Homes
07.2025 - Current
Utilities Specialist
Pathlight Property Management
10.2023 - 06.2025
Property Operations, Utilities Clerk
Vinebrook Homes
01.2022 - 01.2023
General Manager
Old Navy
01.2020 - 01.2022
Center of Excellence Training Store Manager
Express
01.2013 - 01.2020
High School Diploma -
Elida High School