Summary
Overview
Work History
Education
Skills
Timeline
Generic

SABRINA ARELLANES

Menifee,USA

Summary

Dedicated customer service and administrative professional with experience in utilities coordination, order management, and front-office operations. Skilled in resolving complex issues, improving processes, and building positive client relationships. Strong background in vendor coordination, ERP systems, and cross-department collaboration, with a focus on efficiency, accuracy, and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Utilities Coordinator

Tricon American Homes
Tustin, CA
08.2024 - Current
  • Coordinated with utility vendors to activate electric, water, and gas services before move-in.
  • Resolved resident utility inquiries quickly, ensuring high satisfaction.
  • Monitored activation reports, maintained accurate documentation, and tracked progress.
  • Liaised with internal teams and vendors to resolve service delays or disconnections.
  • Supported sustainability and ESG initiatives across utility programs.

Inside Sales Specialist

Datatronics Distribution, Inc.
Menifee, California
07.2024 - 01.2025
  • Managed purchase orders, invoicing, and shipping follow-ups to ensure timely order fulfillment.
  • Provided pricing, delivery, and order status updates to national accounts; resolved discrepancies and processed returns.
  • Coordinated with Sales, Accounting, Shipping, and Quality Control to support customer needs.
  • Entered and maintained orders in ERP system; generated and analyzed performance reports.
  • Utilized MS Excel, Word, Outlook, and ERP tools to support sales functions, data analysis, and reporting.
  • Developed strong communication, problem-solving, and customer relationship management skills.

Customer Service Representative

Kirkhill Inc
Brea, USA
11.2022 - 08.2024
  • Reviewed and processed purchase orders/contracts for accuracy, compliance, and pricing.
  • Managed order performance, status updates, and coordinated resolutions across sales, engineering, and operations.
  • Handled complex customer inquiries, returns, and complaints with professionalism and strong negotiation skills.
  • Maintained ERP data entry, tracked on-time delivery, and prepared performance reports for customers.
  • Built strong client relationships through consistent communication via phone, email, portals, and meetings.

Receptionist

Kingston Technology
Fountain Valley, USA
10.2018 - 05.2022
  • Greeted and directed visitors, answered calls, and issued visitor badges in line with security policies.
  • Supported HR by assembling new hire and leave packets, and preparing training materials.
  • Assisted with wellness and employee engagement events by creating and posting flyers.
  • Provided general administrative support and maintained smooth front desk operations.

Mail Specialist

AAA Administrative Office
Costa Mesa, USA
10.2015 - 10.2018
  • Sorted, labeled, and routed incoming/outgoing mail across multiple departments.
  • Maintained mail records, handled FedEx shipments, and performed light data entry.

Education

Santiago canyon college

Skills

  • Customer Service Excellence
  • Empathetic Communication
  • Conflict Resolution
  • Problem-Solving
  • Relationship Building
  • Multitasking
  • Attention to Detail
  • Microsoft Excel
  • Inbound and Outbound Calling
  • Microsoft PowerPoint
  • Data Entry
  • ERP Systems
  • Utility coordination
  • Documentation management

Timeline

Utilities Coordinator

Tricon American Homes
08.2024 - Current

Inside Sales Specialist

Datatronics Distribution, Inc.
07.2024 - 01.2025

Customer Service Representative

Kirkhill Inc
11.2022 - 08.2024

Receptionist

Kingston Technology
10.2018 - 05.2022

Mail Specialist

AAA Administrative Office
10.2015 - 10.2018

Santiago canyon college

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