SABRINA ARELLANES
Menifee,USA
Summary
Customer service professional with a proven track record in managing high volumes of inbound calls and maintaining strong customer relationships. Expertise in CRM systems, active listening, and multitasking enhances customer satisfaction and contributes to organizational success. Experienced Utility Coordinator skilled in managing utility resources, contractor coordination, and ensuring regulatory compliance. Demonstrated ability to improve efficiency, streamline processes, and manage infrastructure projects effectively while prioritizing safety and productivity.
Overview
10
10
years of professional experience
Work History
Utilites Coordinator
Tricon American Homes
Tustin, CA
07.2024 - Current
- Manage utility compliance processes and coordinate utility service setup to ensure seamless move-ins.
- Partner with third-party vendor (Conservice) to confirm timely activation of utilities before resident lease start dates.
- Assist residents with utility-related inquiries and provide full resolution within service level agreements.
- Investigate and escalate issues causing service delays or disconnections, acting as liaison between departments and external partners.
- Maintain a working knowledge of all resident-facing platforms such as smart home systems, Tricon resident portal and app, and SMS maintenance tools.
- Monitor and track activation reports, resolve discrepancies, and ensure documentation accuracy.
- Support ESG program objectives and contribute to the development and communication of sustainability efforts.
Customer service representative
KIRKHILL INC
Brea, CA
11.2022 - 07.2024
- Review purchase orders/contracts to ensure agreement with quotes
- Manage in-house performance of orders
- Extensive telephone and/or e-mail contact with customers in the areas of Review and interpret customer contract purchase order paperwork for accuracy and communicate exceptions to customer with professional negotiation and communication techniques
- Process orders, and purchase order changes on assigned accounts, which includes price verification, part numbers, lead times, and entry of orders into company ERP system
- Review customer purchase order contract packages for accuracy and compliance to company terms and conditions
- A strong ability to manage and resolve difficult customer interactions while maintaining composure and respect.
- Manage and coordinate the resolution to all customer order complaints and/or non-compliant purchase order issues
- Coordinates order status among multiple departments (sales, engineering, materials, operations) when necessary
- Reports and presents order status to customer
- Develops and reports line of balance, and tracks Kirkhill OTD/ Past Due to customer
- Interface with customers, understand and solve account related issues on a regular basis through phone calls, emails, customer portals and face to face meetings
- Receive, research and process customer return requests
- Handling a variety of nonstandard and complex inquiries
- Exceptional customer service skills, a passion for helping people, and an ability to resolve multiple issues daily
Receptionist
KINGSTON TECHNOLOGY
Fountain Valley, CA
10.2018 - 05.2022
- Greets all visitors to main lobby, answer questions, screen, and direct inquiries to the required parties where appropriate
- Answer, screen, and forward, incoming calls
- Issue visitor's badges to approved visitors and coordinating with other Kingston employees to escort guests in compliance with Kingston internal security policies
- Collect signed forms, policies, or documents from visitors and forward to the appropriate departments
- Use the company intercom system to announce special events
- Perform administrative tasks for the Human Resources department such as assembling new hire packets, leaves of absence packets, and training material
- Assist in the promotion of wellness and employee engagement events by creating posters and flyers and posting throughout buildings
- Perform other duties as assigned.
Mail Specialist
AAA ADMINISTRATIVE OFFICE
Costa Mesa, CA
10.2015 - 10.2018
- Sorted, bundled, and routed mail accurately to designated departments and personnel
- Delivered internal and external mail across multiple departments in a timely manner
- Maintained detailed logs of incoming and outgoing mail to ensure tracking and accountability
- Performed light data entry to support mailroom operations and documentation
- Processed and prepared outbound FedEx shipments with proper labeling and documentation
Education
Santiago canyon college
Skills
- Customer Service Excellence
- Empathetic Communication
- Conflict Resolution
- Problem-Solving
- Relationship Building
- Multitasking
- Attention to Detail
- Microsoft Excel
- Inbound and Outbound Calling
- Microsoft PowerPoint
- Data Entry
- ERP Systems
- Utility management
Timeline
Utilites Coordinator
Tricon American Homes
07.2024 - Current
Customer service representative
KIRKHILL INC
11.2022 - 07.2024
Receptionist
KINGSTON TECHNOLOGY
10.2018 - 05.2022
Mail Specialist
AAA ADMINISTRATIVE OFFICE
10.2015 - 10.2018
Santiago canyon college
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