Kylie Kropp
Bakery Clerk
Plant City,FL
Summary
Reliable and positive employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.
Knowledgeable about product merchandising, payment processing and cleaning.
Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Bakery Clerk
Publix
03.2022 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Trained new bakery staff
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Store Manager
Charley's PhillY Steaks
06.2020 - 08.2021
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and relationships.
- ServSafe Certification
Education
Bachelor of Science - Psychology
Warner University
Lake Wales 05.2001 -
Associate of Arts -
Polk State College Collegiate High School
Lakeland, FL 05.2001 -
Skills
Customer Service
Food Preparation and Safety
Critical Thinking
Attention to Detail
Decision-Making
Verbal and Written Communication
Timeline
Bakery Clerk
Publix
03.2022 - Current
Store Manager
Charley's PhillY Steaks
06.2020 - 08.2021
Bachelor of Science - Psychology
Warner University
05.2001 -
Associate of Arts -
Polk State College Collegiate High School
05.2001 -