Kylie McCray
Glendale,AZ
Summary
Accomplished Ops Manager with a proven track record at Dollar Tree, enhancing operational efficiency through process automation and fostering a culture of continuous improvement. Expert in workforce planning and customer service, I've led teams to exceed performance goals while maintaining a focus on employee engagement and conflict resolution.
Overview
2
2
years of professional experience
Work History
Ops Manager
Dollar Tree
67th West Bell Rd
07.2023 - Current
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed cash handling procedures, ensuring accuracy in transactions and preventing discrepancies in financial reporting.
- Managed cash handling responsibilities, accurately processing payments, balancing registers, and reporting discrepancies as needed.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Streamlined inventory management by accurately stocking shelves and maintaining organized backroom storage areas.
- Assisted with inventory management for cleaning supplies, ensuring adequate stock levels.
- Ensured optimal equipment functionality through regular inspections, cleaning, and routine maintenance.
Assistant Manager
Dollar Tree
83rd West Bell Rd
06.2022 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
College -
Maricopa Community College
5727 W Happy Valley RdSkills
- Standard Operating Procedures
- Operational Excellence
- Scheduling Management
- Software Knowledge
- Workforce Planning
- Customer Service
- Problem-Solving
- Employee Engagement
- Employee relations and conflict resolution
- Team Leadership
- Decision-Making
- Warehouse Operations
- Management
Timeline
Ops Manager
Dollar Tree
07.2023 - Current
Assistant Manager
Dollar Tree
06.2022 - 10.2023
College -
Maricopa Community College