Kylie Meade
New Albany,OH
Summary
Results-driven Senior Leasing Consultant known for being highly productive and efficient in task completion. Possess specialized skills in tenant relations, lease negotiation, and property marketing that contribute to achieving occupancy goals. Excel in communication, problem-solving, and adaptability, ensuring successful interactions with clients and team members. Recently promoted to Resident Services Manager at the same property.
Overview
13
13
years of professional experience
Work History
Resident Services Manager
Lifestyle Communities
New Albany, Ohio
06.2025 - Current
- Managed resident relations and addressed inquiries effectively.
- Oversaw maintenance requests to ensure timely resolutions for residents.
- Trained staff on best practices for customer service and support.
- Created and processed rental agreements, lease renewals, notices to vacate, rent increases, evictions and other related paperwork.
- Provided administrative support to the Community Manager as needed.
- Served as a point of contact for vendors providing services for the organization.
- Handled invoices through Entrata inputting purchase orders
- Managed collections on past residents, including outreach, payment plan setup, documentation, and coordination with third party collection agencies when necessary.
Senior Leasing Consultant
Lifestyle Communities
New Albany, OH
07.2023 - 06.2025
- Greeted residents and prospects entering leasing office to create welcoming environment.
- Managed leasing process from initial tour to move-in day, ensuring seamless transitions.
- Achieved over 5 million dollars in sales through effective negotiation of lease agreements.
- Navigated Entrata software to maintain organized records and streamline operations.
- Inputted maintenance tickets to prioritize and track repair requests from residents.
- Conducted property tours to showcase amenities and services.
- Trained junior leasing consultants on best practices and customer service techniques.
- Maintained positive relationships with residents and prospects, enhancing customer satisfaction.
- Collaborated with maintenance staff for timely completion of reported repairs.
General Manager
Dragon Donuts
Columbus, OH
12.2018 - 04.2023
- Led employee oversight and team leadership to achieve operational objectives.
- Managed weekly scheduling and ordering processes for optimal inventory levels.
- Ensured effective merchandising of products and displays to enhance customer experience.
- Implemented decision-making strategies to meet established goals consistently.
- Maintained a clean and safe environment for employees and customers.
- Resolved customer complaints swiftly to uphold service standards.
- Facilitated teamwork among staff members to improve overall productivity.
- Conducted hiring and interviewing processes for new employees.
Server
First Watch
Columbus, OH
08.2021 - 12.2021
- Greeting customers and ensuring a welcoming atmosphere.
- Taking food and beverage orders with attention to detail.
- Running food efficiently to maintain service flow.
- Calculating check totals accurately and processing payments.
- Maintaining cleanliness of section and restaurant for optimal presentation.
- Coordinating carryout orders with multiple third-party services.
- Enhancing customer satisfaction to encourage repeat visits to First Watch.
- Performing opening and closing duties to ensure smooth operations.
Food and Beverage Manager
Bent Tree Golf Club
Sunbury, OH
04.2021 - 08.2021
- Payroll
- Weekly Scheduling
- Bi-weekly Inventory counting
- Weekly ordering
- Event planning
- Plan, hire, train, and oversee employees
- Communicate and build strong relations with vendors
- Maintain food, health, and safety standards
- Always strive for excellent customer service
- Making sure bar and kitchen were kept clean and presentable
- Making weekly deals for food and alcohol
- Running walk up bar and alcohol beverage cart
Server
Roosters
Columbus, OH
04.2013 - 04.2018
- Monitored customer satisfaction during meals, promptly addressing any issues encountered.
- Processed customer payments accurately and efficiently.
- Recorded food orders on slips or entered into computer systems for kitchen staff.
- Prepared detailed checks that included meal costs and applicable sales taxes.
- Checked identification to verify minimum age for alcohol consumption.
- Served food and beverages, including specialty dishes at tables as needed.
- Cleaned tables and counters post-dining to maintain hygiene standards.
- Informed patrons of daily specials and explained menu item preparation methods.
Education
High school diploma -
Hamilton Township High School
Columbus, OHSkills
- Time management and organization
- Leadership and team management
- Recruitment and onboarding
- Payroll administration
- Customer service excellence
- Property management expertise
- Conflict resolution strategies
- Effective communication skills
- Food safety and handling
- Collaborative teamwork
- Adaptability and flexibility
- Strong work ethic
- Inventory management
- Sales negotiation techniques
- Attention to detail
Timeline
Resident Services Manager
Lifestyle Communities
06.2025 - Current
Senior Leasing Consultant
Lifestyle Communities
07.2023 - 06.2025
Server
First Watch
08.2021 - 12.2021
Food and Beverage Manager
Bent Tree Golf Club
04.2021 - 08.2021
General Manager
Dragon Donuts
12.2018 - 04.2023
Server
Roosters
04.2013 - 04.2018
High school diploma -
Hamilton Township High School