Summary
Overview
Work History
Education
Skills
Timeline
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Kylie Murphy

Reno,NV

Summary

Dynamic professional with a proven track record at ITS Logistics in enhancing client satisfaction and streamlining operations. Expert in process implementation and customer relations, blending administrative management abilities with strong Microsoft Excel skills. Achieved significant improvements through effective communication and innovative problem-solving, demonstrating a commitment to excellence and continual improvement.

Overview

4
4
years of professional experience

Work History

Operations Coordinator

Toll Brothers
12.2023 - Current
  • Collaborated with project managers to evaluate needs and assist with many aspects of the day to day processes.
  • Completed successful projects from conception to completion and achieving objectives on time.
  • Developed strong relationships with vendors, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Assisting with other departments when needed.
  • Streamlined operations by implementing efficient processes and procedures.
  • Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
  • Contributed to the development of departmental policies and procedures ensuring consistency across the organization.

Account Specialist

ITS Logistics
06.2021 - 12.2023
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Completed routine and complex account updates to resolve problems.
  • Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.

Stay at Home Mom

Myself
06.2020 - 06.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

GED -

Reno High School
05-2013

Skills

  • Scheduling Management
  • Customer Invoicing
  • Process Implementation
  • Administrative management abilities
  • Scheduling Coordination
  • Customer Relations
  • Data Entry
  • Computer Skills
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook

Timeline

Operations Coordinator

Toll Brothers
12.2023 - Current

Account Specialist

ITS Logistics
06.2021 - 12.2023

Stay at Home Mom

Myself
06.2020 - 06.2021

GED -

Reno High School

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Kylie Murphy