Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylie Murray

Foley,AL

Summary

High-energy serving skills at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Guest Services Associate/Office Administrator

TopGolf
08.2019 - 07.2024
  • Corrected guest issues promptly with knowledgeable and friendly service
  • Welcomed large volume of guests and improved overall customer service
  • Mentored new staff on correct procedures, compliance requirements and performance strategies
  • Managed customer complaints and rectified issues to complete satisfaction
  • Greeted walk-in and phone guests, determining interests and needs

Server

TopGolf
08.2019 - 07.2024
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
  • Trained new employees to perform duties
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
  • Served food and beverages to patrons and immediately remedied issues with orders

Pizza Maker

Papa Murphy's
12.2018 - 04.2019
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff
  • Communicated with customer to provide menu offering details and assist with decision-making
  • Stocked freezers and refrigerators to maintain adequate supply of ingredients and products
  • Shared information with customers about pizza preparation methods, ingredients and menu items
  • Cut vegetables and rolled out dough to prepare raw materials for cooking

Education

High School Diploma -

Brighton High School
Brighton, CO
05.2020

Aveda Institute Denver
Denver, CO
10.2023

Skills

  • Customer Service
  • Dependable and Responsible
  • Sanitation Practices
  • Hospitality services
  • Guest engagement and assistance
  • Team motivation

Timeline

Guest Services Associate/Office Administrator

TopGolf
08.2019 - 07.2024

Server

TopGolf
08.2019 - 07.2024

Pizza Maker

Papa Murphy's
12.2018 - 04.2019

Aveda Institute Denver

High School Diploma -

Brighton High School
Kylie Murray