Kylie Oakes
Durham,NC
Summary
Goal-oriented with 5+ years of experience in leadership roles. Detail-focused and driven to help patients, employees, and students succeed in meeting and exceeding goals. Hardworking and passionate job seeker with strong organizational skills eager to to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Success Coach
Pirate Academic Success Center
Greenville, NC
08.2021 - Current
- Encouraged students to set and achieve reasonable goals on weekly basis.
- Educated students on college admissions process and scholarship requirements.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Advocated for students to access available resources.
- Helped students develop organizational, time management and study skills.
Summer Enrollment Coach
Pirate Academic Success Center
Greenville, NC
05.2022 - 08.2022
- Educated students on available financial aid, scholarships, and loan options.
- Assisted students in course selections for current and future semesters.
- Encouraged increased communication between students and college admissions offices.
- Collaborated with teachers and administrators in development, evaluation, and revision of school programs.
- Prepared reports on students and activities as required by administration.
Call Center Student Worker
Pirate Academic Success Center
Greenville, NC
01.2022 - 05.2022
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling tutoring appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Input data using Microsoft Excel.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Customer Service Manager
Harris Teeter
Durham, NC
09.2018 - 04.2022
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Assist customers by providing information and resolving their complaints.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Supervise others and provide on-the-job training.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Education
Bachelor of Science - Nursing
East Carolina University
Greenville, NC05.2024
Skills
- Coaching and Mentorship
- Practice Planning and Management
- Proficient in Epic Software
- Microsoft Excel
Timeline
Summer Enrollment Coach
Pirate Academic Success Center
05.2022 - 08.2022
Call Center Student Worker
Pirate Academic Success Center
01.2022 - 05.2022
Success Coach
Pirate Academic Success Center
08.2021 - Current
Customer Service Manager
Harris Teeter
09.2018 - 04.2022
Bachelor of Science - Nursing
East Carolina University