LAQUITA LEIGH
Houston
Summary
Success Coach at Progressive Rehabilitation Services with proven expertise in client support and relationship management. Demonstrated ability in analytical problem-solving and operational oversight, resulting in enhanced client goal achievement and improved student behavior management. Recognized for effective mentorship and training strategies that significantly elevate client well-being and satisfaction. Strong background in customer service, decision-making, and adaptability in dynamic environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Success Coach
Progressive Rehabilitation Services
Houston
11.2024 - Current
- Helped clients identify goals, obstacles and strategies for attaining greater fulfillment.
- Established and enforced administration policies and rules governing student behavior.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
- Assisted clients in navigating crisis and traumatic and difficult situations and provided methods to improve familial and professional relationships.
- Monitored student grades, attendance and behavior to identify areas of improvement.
- Answered phone calls and directed them to appropriate personnel.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Provided disabled students with assistive devices, supportive technology and assistance accessing facilities.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Worked with cross-functional teams to achieve goals.
Store Manager
Goodwill Industries Of Houston
Houston
07.2016 - Current
- Responsible professional with experience in retail operations, personnel management, and customer service.
- Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty.
- Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Manager
Family Dollar
Houston
04.2014 - 06.2016
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Trained new employees on store policies, procedures and customer service standards.
- Delegated work to staff, setting priorities and goals.
Administrative Clerk
Texas Department of Criminal Justice
Huntsville
06.2005 - 04.2014
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Answered incoming calls promptly, providing information or transferring calls as necessary.
- Managed confidential information discreetly, respecting privacy policies.
- Provided administrative support to management staff, demonstrating excellent communication and interpersonal skills.
- Entered and maintained data in computerized systems.
- Sorted, distributed, and tracked incoming and outgoing mail.
- Performed data entry and document scanning.
- Consistently met deadlines through effective time management practices.
- Computed, record and proofread data and other information, such as records, and reports.
- Compiled, copy, sort and file records of office activities, business transactions, and other activities.
- Maintained and updated filing, inventory, mailing and database systems, either manually, and used computer.
- Answered multi-line telephone system to direct calls and take messages.
Education
High School Diploma -
Huntsville High School
Huntsville, TX05.2005
Skills
- Client support and relations
- Analytical problem-solving
- Organizational multitasking
- Mentorship and training
- Service management expertise
- Operational oversight
- Leadership in teams
- Merchandising strategies
- Cash handling skills
- Inventory control in retail
- Scheduling shifts effectively
- Point of sale systems proficiency
- Student record management
- Behavior monitoring
- Coaching techniques
- Organizational skills
- Improving well-being
- Client needs assessment
- Microsoft Office
- Data entry
- Record keeping
- Customer service
- Payroll administration
Certification
Tax Certification, H&R Block Academy, 09/19/20
Timeline
Success Coach
Progressive Rehabilitation Services
11.2024 - Current
Store Manager
Goodwill Industries Of Houston
07.2016 - Current
Assistant Manager
Family Dollar
04.2014 - 06.2016
Administrative Clerk
Texas Department of Criminal Justice
06.2005 - 04.2014
High School Diploma -
Huntsville High School