Hi, I’m
Racquel Patterson-Staley
Lancaster,SC
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Compassionate Case Manager accustomed to treating diverse client needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
5
years of professional experience
Work History
United Way Of Lancaster County, ScLancaster, SC
Success Coach
08.2023 - Current
Job overview
- Assisted clients with developing life management skills and coping mechanisms to handle daily living requirements.
- Assisted clients in navigating crisis and traumatic and difficult situations and provided methods to improve familial and professional relationships.
- Promoted useful resources to facilitate coaching goals.
- Providing Support at Court meetings
- Home Visits
- Providing and Recording Data
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Attendance and Truancy (DJJ)
DunkinLancaster, SC
Shift Leader
08.2022 - Current
Job overview
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Assisted general manager with operations game plan and company initiatives implementation.
- Identified needs of customers promptly and efficiently.
Carolina Community ActionsChester, SC
Case Management Specialist
09.2021 - 07.2022
Job overview
- Managed multiple program budgets and approved purchases for staff.
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
- Conducted assessments to obtain information for participant-centered plan of care.
- Interviewed potential participants for suitable programs
- Assisted clients with rent and utilities and other services.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Worked with clients to develop short- and long-term career strategies.
- Cooperated with public and private organizations and individuals to share mission and objectives.
Carolina Community ActionsLancaster, SC
Intake Specialist
09.2020 - 07.2022
Job overview
- Answered and logged incoming inquiries via phone, fax and email.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Processed paperwork, obtained billing forms and secured confidential information.
- Processed vouchers for clients eligible for Liheap, CSBG programs
Kelly ServicesRock Hill, SC
COVID-19 Screener
05.2018 - 08.2020
Job overview
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Offered protective masks and face shields to guests.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
Education
American Heart Association
Certification from CPR/First Aide
08.2023
Mental Health First Responder Training, South Carolina
Certification from Mental Health First Aide
07.2023
Kaplan College - Phoenix, Phoenix, AZ
Associate of Science from Medical Assisting
05.2010
Raid Training, Charlotte, NC
Certificate from Combative Training
05.2006
Northeast High School, Philadelphia, PA
High School Diploma
06.1991
Temple University, Philadelphia, PA
Some College (No Degree) from Social Work
Skills
- Training Assistance
- Role Modeling
- Verbal and Written Communication
- Conflict Resolution
- Customer Service Management
- Problem-Solving
- Drawer Assignments
- Operations Support
- Community Outreach
- Research and Facts Collecting
- Planning & Organizing
- Account management
- Client Service
- Strong verbal and written communication
- Active Listening
- Flexible and Adaptable
- Clerical Support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Success Coach
United Way Of Lancaster County, Sc
08.2023 - Current
Shift Leader
Dunkin
08.2022 - Current
Case Management Specialist
Carolina Community Actions
09.2021 - 07.2022
Intake Specialist
Carolina Community Actions
09.2020 - 07.2022
COVID-19 Screener
Kelly Services
05.2018 - 08.2020
American Heart Association
Certification from CPR/First Aide
Mental Health First Responder Training
Certification from Mental Health First Aide
Kaplan College - Phoenix
Associate of Science from Medical Assisting
Raid Training
Certificate from Combative Training
Northeast High School
High School Diploma
Temple University
Some College (No Degree) from Social Work
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