Kylie Pack
Burlington,United States
Summary
Hardworking Accounting student with focus on quality and teamwork. Passionate about public service and community involvement, highlighted through volunteer work. Works well with colleagues, students and community to create diverse, inclusive office and campus. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Reservation Associate
Lake Lawn Resort
Delevan, WI
02.2024 - Current
- Provided customer service by responding to telephone and email inquiries in a timely manner.
- Processed reservations from the central reservation system, third-party websites, and walk-in guests.
- Verified guest information including name, address, payment method. prior to confirming the reservation.
- Maintained up-to-date knowledge of hotel products, services, pricing plans, discounts, and policies.
Server
Manny's Cocina
Onalaska, WI
11.2023 - 02.2024
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
Lifeguard
Burlington Community Aquatic Center
Burlington, WI
06.2022 - 09.2023
- Assisted with swim lessons for guests and members of the facility.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Educated patrons about safe swimming practices through public announcements.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
Education
High School Diploma -
Badger High School
Lake Geneva, WI06-2023
Some College (No Degree) - Accounting
University of Wisconsin - La Crosse
La Crosse, WISkills
- Customer Service
- Energetic and Enthusiastic
- Flexible Schedule
- Time Management
- Team Collaboration
- Active Learning
- Attention to Detail
- Punctual and Reliable
- Email and Telephone Etiquette
- Complex Problem-Solving
- Positive Attitude
Affiliations
- Four year, three-sport athlete.
- Coached youth wrestling team.
Accomplishments
- Four year Honor Roll student.
- Started Badger High School's first Women's Wrestling team, along with being named it's captain.
Certification
- Serve Safe Safety & Sanitation Certification
- American Red Cross Lifeguard & CPR Certification
References
References available upon request.
Timeline
Reservation Associate
Lake Lawn Resort
02.2024 - Current
Server
Manny's Cocina
11.2023 - 02.2024
Lifeguard
Burlington Community Aquatic Center
06.2022 - 09.2023
High School Diploma -
Badger High School
Some College (No Degree) - Accounting
University of Wisconsin - La Crosse
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