Kylie Pallas
Newton,NC
Summary
Dynamic and dedicated professional with extensive experience at taj Indian cuisine , excelling in customer service and team collaboration. Proven ability to manage high-pressure situations while ensuring order accuracy and guest satisfaction. Skilled in cash handling and time management, consistently delivering exceptional service and training new staff to uphold service standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Dimple Kumar
01.2025 - 12.2025
- Provided outstanding customer service in a high-pressure dining environment.
- Oversaw order accuracy and ensured timely delivery to elevate guest satisfaction.
- Ensured cleanliness and organization of dining area and workstations.
- Facilitated collaboration with kitchen staff to optimize meal preparation and service efficiency.
- Executed cash transaction management with precision and processed payments efficiently.
- Facilitated training sessions for new staff on menu items and service procedures.
- Demonstrated agility in adapting to changing demands during peak hours to enhance operational efficiency.
- Managed high-pressure situations with composure, ensuring exceptional service standards during peak shifts.
- Operated cash registers and credit card machines to efficiently process customer transactions.
- Exhibited composure and professionalism while addressing challenging customer interactions and managing high-pressure shifts.
Barista
Margie Black
07.2021 - 12.2024
- Prepared and served a variety of coffee beverages to meet customer preferences.
- Maintained cleanliness and organization of workstations and customer areas.
- Operated espresso machines, grinders, and brewing equipment efficiently.
- Assisted customers with menu selections, providing knowledgeable recommendations.
- Handled cash transactions accurately and processed payments using POS systems.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
High School Diploma -
Hickory High School
Hickory, NC12.2025
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Order taking
- Attention to detail
- Cash handling
- Wine service
- Time management
- Food running
- Basic math
- Reliability and punctuality
- Serving expertise
Certification
SERVSAFE
Timeline
Waitress
Dimple Kumar
01.2025 - 12.2025
Barista
Margie Black
07.2021 - 12.2024
High School Diploma -
Hickory High School