Kylie Patterson
Cleveland,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
SR Loan Sales Representative
First Franklin Financial
Cleveland
09.2023 - 12.2025
- Develop and maintain relationships with customers to ensure repeat business.
- All steps in loan processing from application to funding.
- Collections maintaining delinquency goals
- Assisting manager and assistant with legal/bankruptcy processing
- Selling loan products/insurances
- Training other employees on new systems and procedures
Manager
A&M liquidation/Southside Automotive
Cleveland
07.2021 - 09.2023
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately.
- Organized new stock for floor placement.
- Supervised cash drawer balances and deposits of store receipts.
- Built and maintained strong working relationships with team members.
Education
High School Diploma - undefined
Bradley Central Highschool
Cleveland, TN05.2022
Skills
- Loan processing
- Customer relationship management
- Sales strategies
- Collections management
- Customer service
- Conflict resolution
- Cash handling
- Critical thinking
- Data entry
- Relationship building
- Administrative support
- Apt learner
Timeline
SR Loan Sales Representative
First Franklin Financial
09.2023 - 12.2025
Manager
A&M liquidation/Southside Automotive
07.2021 - 09.2023
High School Diploma - undefined
Bradley Central Highschool