Kylie Potter
Boca Raton,FL
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Shift Manager
The Beach Plum
03.2021 - 08.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Expo
Gordo's Tacos
05.2021 - 04.2024
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day''s events .
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Data Science And Analytics
Florida Atlantic University
Boca Raton, FLHigh School Diploma -
Raymond High School
Raymond, NH06.2024
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Punctual and Reliable
- Team player attitude
- Strong Work Ethic
Timeline
Expo
Gordo's Tacos
05.2021 - 04.2024
Shift Manager
The Beach Plum
03.2021 - 08.2024
Data Science And Analytics
Florida Atlantic University
High School Diploma -
Raymond High School
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