Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
OfficeManager
KYLIE ROEDEL

KYLIE ROEDEL

Denver,CO

Summary

Skilled in resolving customer issues and fostering positive experiences. Recognized for adaptability, team spirit, empathy, strong communication, and leadership abilities. Seeking roles as a Customer Service Representative, Team Lead, or Hospitality Specialist. Enthusiastic about re-entering the workforce after a year-long recovery from surgery. My health is now restored, and I’ve healed, and I’m motivated to get back to creating extraordinary customer experiences while nurturing meaningful connections across diverse cultural backgrounds.

Overview

6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Wayfair
01.2023 - 11.2023
  • Managed customer inquiries for order related issues, product information, BBB business accounts quickly and effectively
  • Resolved over 90 daily post-order inquiries through multiple channels (email, phone, and live chat) with a 97%+ satisfaction rating
  • Used critical thinking to creatively solve customers’ personal and complex order issues of furniture and appliances, while sticking to Wayfair’s policies.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Customer Service Representative

Levi and Strauss
09.2022 - 01.2023
  • Attained one of the top customer service ratings due to a consistent track record of fulfilling customer requirements
  • Mentored and trained new staff members, earning recognition from the team leader for natural empathy, which contributed to a 20% increase in overall team efficiency
  • Documented customer interactions and billing procedures abiding by safety protocols of fraud and scammers.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Associate

Nordstrom
03.2022 - 09.2022
  • Handled customer complaints quickly and professionally
  • Shared pricing details and discounts with customers for the Nordstrom Anniversary Sale for the best price with an increase of 15% in total of customer loyalty
  • Identify and cater to the special needs of customers, ensuring a comfortable and inclusive experience.

Inbound Support

Redbull Distribution
10.2021 - 01.2022
  • Maintained detailed inventory records using MS Office and salesforce
  • Proactively addressed product-related concerns and sent invoices and collected payment from overdue bills
  • Adapted to an unfamiliar environment involving sales and distribution.

Customer Service Representative

Levi and Strauss
04.2021 - 10.2021
  • Administered customer accounts using Zendesk, Manhattan, and Google for CRM
  • Aided customers via live chat while handling inbound calls
  • Maintained composure and efficiency during peak hours, achieving a 97% customer satisfaction rating.
  • Participated in training programs to enhance product knowledge and customer service skills.

Sales Associate

Dollar Depot
07.2017 - 10.2019
  • Monitored inventory levels to ensure product availability
  • Adhered to store policies and legal requirements for age-restricted products and protocols of opening closing.
  • Organized racks and shelves to maintain store visual appeal, engage customers,
  • Increased sales revenue by 10% building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Some College (No Degree) - Psychology

Community College of Denver
Denver, CO
08.2019 - 06.2020

Skills

    Customer Service

    Problem-solving abilities

    Active Listening

    Critical Thinking

    Strong Work Ethic

    First Aid

    Professional Appearance

    Verbal and written communication

    Training and coaching

    Problem-Solving

    Time Management

    Multitasking

    Teamwork and Collaboration

    Detail Oriented

    Airline Policies

    Airline Operations

Certification

  • CPR First Aid Certified, American Red Cross
  • Valid Passport


Hobbies

  • Art/Painting: Enhances my attention to detail and creativity.
  • Music/Guitar/Piano: Music means so much to me. Develops my discipline and ability to work in a team.

Timeline

Customer Service Representative

Wayfair
01.2023 - 11.2023

Customer Service Representative

Levi and Strauss
09.2022 - 01.2023

Customer Service Associate

Nordstrom
03.2022 - 09.2022

Inbound Support

Redbull Distribution
10.2021 - 01.2022

Customer Service Representative

Levi and Strauss
04.2021 - 10.2021

Some College (No Degree) - Psychology

Community College of Denver
08.2019 - 06.2020

Sales Associate

Dollar Depot
07.2017 - 10.2019

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KYLIE ROEDEL