Kylie Sackett
Lodi,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Waitress
Pietros Trattoria
10.2019 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Stepped in for other positions when help was needed.
Lifeguard
Lakeshore HOA
05.2015 - 10.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
Education
Bachelor of Science - Psychology
CSU Stanislaus
Turlock, CA05.2025
Associate of Arts - General Studies
San Joaquin Delta College
Stockton, CA08.2022
Skills
- Hospitality Service Expertise
- Safe Food Handling
- Order Accuracy
- Menu Recommendations
- Dining Area Maintenance
- Customer Service
- Banquet Coordination
- Wine Service
- Bar Terminology
Timeline
Waitress
Pietros Trattoria
10.2019 - Current
Lifeguard
Lakeshore HOA
05.2015 - 10.2019
Bachelor of Science - Psychology
CSU Stanislaus
Associate of Arts - General Studies
San Joaquin Delta College
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