Kylie Sherlach
Chandler,AZ
Summary
Energetic, hardworking Inside Sales Manager with backgrounds in marketing and sales process. Focused on positivity in a team-based environment, customer outreach, and satisfaction on all levels of the sales cycle. Strong ability to work independently, exceed sales and KPI goals consistently. Highly solution-oriented with unsurpassed interpersonal and communication strengths.
Overview
4
4
years of professional experience
Work History
Inside Sales Manager, Inbound
ZipRecruiter
TEMPE, Arizona
05.2021 - Current
- Managed teams of 10-12 Sales Representatives by building enthusiasm, listening to feedback, and implementing feedback to ensure we stayed consistently above our team goals
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Actively monitored Key Performance Indicators to identify challenges and create solutions based on behavior based coaching
- Created and presented multiple training lessons throughout multiple segments of the "New Logo" channel of the business
- Interviewed and hired individuals adding value, dedication and knowledge to sales team.
Inbound Account Executive, Chat & IVR
ZipRecruiter
Tempe, Arizona
05.2019 - 05.2021
- Completed Dev Bay Coaches program, helping coach new hires and facilitate good culture and sales habits/processes.
- Facilitated collaboration and problem solving by generating inter-departmental relationships.
- Consistently exceeded KPI/BAR and monthly quota Sales Goals
- Interacted with brand new prospects/accounts, helping to build lasting rapport and boosting revenue opportunities
- Collaborated with team members to enhance customer service experience and exceed team goals through effective client communication
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Field Marketing Manager
The Marketing Arm / A+ Staffing
Phoenix, AZ
2018 - 2019
- Managed team of 4-6 Marketing and Promotional Representatives. Conducted training and coaching on customer engagement
- Coordinated marketing events, engaged with potential customers and managed successful promotional events
- Prepared and gave presentations to clients and other project stakeholders
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
- Prepared detailed reports on project and event specifications, progress, identified feedback and growth opportunities
- Promoted adherence to client-event requirements through effective delegation, prioritizing, and management of all entire production lifecycle, from concept to execution
Online Services Consultant - Chat and Inbound
GoDaddy Inc.
Tempe, AZ
2016 - 11.2018
- Recipient of GoDaddy "Rockstar" and "Luminary" awards, recognizing leaders and top performers in the sales sector of the company
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Set up and explained new membership contracts via phone and chat clients
- Worked closely with manager in team-based sales environment to drive positive culture and cultivate strong team bond
- Provided elevated customer experience to generate loyal clientèle
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ2015
Skills
- Relationship building
- Coaching and mentoring
- Multi-tasking strength
- Interpersonal skills
- Proficiency with CRM systems
- Product and service sales
- Self-motivated
- Sales processes
Timeline
Inside Sales Manager, Inbound
ZipRecruiter
05.2021 - Current
Inbound Account Executive, Chat & IVR
ZipRecruiter
05.2019 - 05.2021
Field Marketing Manager
The Marketing Arm / A+ Staffing
2018 - 2019
Online Services Consultant - Chat and Inbound
GoDaddy Inc.
2016 - 11.2018
Bachelor of Science - Communications
Arizona State University
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