Kylie Slattery
Scottsdale,AZ
Summary
Salesforce specialist skilled in optimizing CRM systems to drive business efficiency. Adept at managing integrations, automating processes, and enhancing user experience. Proven track record of working collaboratively to achieve results and adapt to shifting requirements. Strong problem-solving abilities, effective communication skills, and commitment to continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesforce Administrator II
Choice Hotels International
01.2023 - 09.2024
- Monitored website performance and responded to user feedback
- Implemented advanced reporting tools, enhancing data analytics capabilities
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Resolved technical issues promptly and effectively, providing exceptional support to 2000 Salesforce users across the organization and their partners.
Senior Salesforce Administrator
Lifespark LLC
11.2021 - 03.2023
- Developed and maintained web-based documentation and training materials
- Developed and maintained web-based reports and dashboards
- Resolved user access and authentication issues
- Developed and maintained web-based user profile management systems for over 1000 users
Saleforce Administrator
The Mahoney Group
01.2021 - 10.2021
- Developed and maintained web-based customer support ticketing systems
- Developed web page templates and navigational elements
- Conducted comprehensive training sessions for 30 team members on Salesforce best practices
- Ensured compliance with web standards and best practices
Compliance Coordinator
Progress Residential
05.2015 - 01.2019
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Managed compliance efforts, reporting and audits for over 30k homes
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
Education
Bachelor of Science - Genetics/Cell Development
Arizona State University At The Tempe Campus
Tempe, AZ12-2020
Accreditation - Full Stack Development
University of Arizona
Tucson, AZ08.2019
Skills
- Business Administration Specialist
- Health Cloud Specialist
- Lightning Experience Reports & Dashboards Specialist
- Lightning Experience Rollout Specialist
- Security Specialist
- Agile
- Git
- GitHub
- Heroku
- HTML5 & CSS
- Microsoft Excel
- Trello
Certification
- Salesforce Certified Administrator (SU19) Kryterion, Inc. October 2019
- Salesforce Certified Advanced Administrator (SCAA) Kryterion, Inc. May 2022
Timeline
Salesforce Administrator II
Choice Hotels International
01.2023 - 09.2024
Senior Salesforce Administrator
Lifespark LLC
11.2021 - 03.2023
Saleforce Administrator
The Mahoney Group
01.2021 - 10.2021
Compliance Coordinator
Progress Residential
05.2015 - 01.2019
- Salesforce Certified Administrator (SU19) Kryterion, Inc. October 2019
- Salesforce Certified Advanced Administrator (SCAA) Kryterion, Inc. May 2022
Bachelor of Science - Genetics/Cell Development
Arizona State University At The Tempe Campus
Accreditation - Full Stack Development
University of Arizona
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