Kylie Sourbeck
Kutztown,PA
Summary
Recent Psychology graduate pursuing Master's in Sport and Performance Psychology (3.6 GPA) with diverse experience spanning athletics, business operations, and customer service. Combines Division II athletic experience with professional expertise in data management, property research, and strength and conditioning. Currently manages collegiate men's club soccer operations while maintaining roles in customer service and business administration. Looking to transition into a new field, leveraging customer service expertise and operational efficiency skills.
Overview
6
6
years of professional experience
Work History
Customer Service
Shipt
05.2022 - Current
- Shop for and deliver customer orders
- Problem solve when changes, replacements and substitutions are required
- Adhere to time expectations and limitations
Intern
ASK Services
05.2023 - 08.2024
- Search property records and databases to identify properties that may have been abandoned
- Review criteria to determine if properties meet definitions for abandonment
- File paperwork to have owners notified of abandoned property liens
- Research ownership histories of properties through title searching
- Create and maintain spreadsheets of all identified abandoned properties with data like locations, ownership, status, etc
Intern
Kutztown Strength and Conditioning
01.2024 - 05.2024
- Collaborate directly with coaches and trained D2 athletes in sports such as basketball, soccer, baseball, bowling, field hockey and more
- Hands-on experience with all aspects of the sports performance program including strength training, conditioning and injury prevention
- Develop and implement customized training programs for athletes to improve performance
- Participate actively in department curriculum including weekly meetings, readings, reports, and practical lessons
- Receive direct mentorship from Coach Hobbs and Coach Lawn on training methodologies and techniques
- Assist with general departmental tasks such as equipment maintenance and facility cleaning
Customer Service
Pet Supplies Plus
12.2018 - 08.2022
- Customer check-out
- Answered customer questions concerning stock and pet care
- Organized stock in the showroom
- Trained new employees
- Social Media updating
Education
Master of Science - Sport Performance and Psychology
Lock Haven University
Lockhaven, PA05-2025
Bachelor's Degree - Psychology
Kutztown University
Kutztown, Pennsylvania05.2024
High School -
Canton High School
Canton, MI05-2020
Skills
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Goal-oriented mindset
- Interpersonal and social skills
- Outstanding communication skills
- Public speaking
EXTRACURRICULAR ACTIVITIES
- Member of the Kutztown University Women’s Soccer Team, 2020-24
- Morgans Message Ambassador for Kutztown University, 2022-24
- Canton Soccer Club summer soccer camp counselor, 2017-20
- FBI teen academy Graduate, Detroit, MI 2019
- Canton High School Soccer team member, JV 2017, Varsity 2018-20
- Canton Celtic / DCFC soccer team member, 2013-20
- Special Olympics volunteer, 2021-Present
- AASP (Association For Applied Sport Psychology) member, 2023-Present
- Team Manager of Kutztown University Men’s Club Soccer
Timeline
Intern
Kutztown Strength and Conditioning
01.2024 - 05.2024
Intern
ASK Services
05.2023 - 08.2024
Customer Service
Shipt
05.2022 - Current
Customer Service
Pet Supplies Plus
12.2018 - 08.2022
Master of Science - Sport Performance and Psychology
Lock Haven University
Bachelor's Degree - Psychology
Kutztown University
High School -
Canton High School
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