Summary
Overview
Work History
Education
Skills
Timeline
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Kylie Swarnes

Oklahoma City,OK

Summary

Dynamic and results-oriented Receptionist Administrator with a proven track record at Millennial Accounting, where I enhanced customer satisfaction and streamlined office operations. Skilled in multi-line phone operation and exceptional at fostering client relations, I significantly improved workflow efficiency and team productivity through innovative project management and interpersonal skills.

Developed strong multitasking and organizational skills in fast-paced office environment, handling front desk operations and administrative duties. Demonstrated ability to manage diverse tasks and communicate effectively with clients and team members. Seeking to transition into new field, utilizing solid foundation in administrative support and customer service.

Personable and organized professional with passion for delivering exceptional customer service and creating welcoming atmosphere. Proficient in managing multi-line phone systems and scheduling appointments, with solid understanding of office software and administrative tasks. Dedicated to enhancing operational efficiency and ensuring positive experience for all visitors and clients.

Offering strong communication and interpersonal skills, eager to learn and develop within professional environment. Contributes to smooth and efficient office workflow by handling phone calls and appointments, and maintaining organized records. Ready to use and develop organizational and customer service skills in The field of cosmetology.

Overview

2
2
years of professional experience

Work History

Receptionist Administrator

Millennial Accounting
01.2023 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Managed multi-line phone system, ensuring prompt and courteous service to callers.

Education

Certificate of Cosmetology - Art And Science

Francis Tuttle Technology Center
Oklahoma City, OK
11-2025

High School Diploma -

Jones High School
Jones OK
05-2024

Skills

  • Reception management
  • File organization
  • Multi-line phone operation
  • Appointment setting
  • Document scanning and digitization
  • Mail handling
  • Payment collection
  • Reception area maintenance
  • Document management
  • Appointment scheduling
  • Client relations
  • Calendar management
  • Scheduling appointments
  • Visitor access management
  • Confidential information management
  • Office equipment maintenance
  • Guest relations
  • Meeting support
  • Expense tracking
  • Supply oversight

Timeline

Receptionist Administrator

Millennial Accounting
01.2023 - Current

Certificate of Cosmetology - Art And Science

Francis Tuttle Technology Center

High School Diploma -

Jones High School
Kylie Swarnes