Kylie Sweeney
Little Egg Harbor,NJ
Summary
Seasoned Retail Manager with over 10 years of extensive operational and visual experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.
Overview
9
9
years of professional experience
Work History
Assistant Visual Manager
Forever 21
Mays Landing, NJ
11.2023 - Current
- Played an active role in recruitment processes for visual team members; interviewed and assessed candidates to ensure the best talent was hired.
- Supported loss prevention efforts by designing secure yet visually appealing product setups that deterred theft while showcasing items effectively.
- Boosted sales performance by creating eye-catching merchandise presentations that drew customer attention.
- Facilitated clear communication between management, visual team, and sales associates, ensuring alignment on store goals and priorities.
- Enhanced store aesthetics by collaborating with the visual team to execute impactful displays and floor layouts.
- Balanced store visuals with operational efficiency, optimizing both customer experience and employee productivity.
- Mentored junior staff members on visual merchandising techniques, raising overall team performance and effectiveness.
- Maximized space usage through effective fixture placement and creative design solutions, optimizing product exposure without overcrowding displays.
- Evaluated display effectiveness using various metrics such as sales data, customer feedback, and conversion rates, refining strategies as needed for continuous improvement.
Customer Experience Lead
Victoria's Secret
Mays Landing, NJ
07.2021 - Current
- Responded to high volume of customers utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Collaborated with internal team members to resolve concerns and deliver enhanced customer experiences.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Cultivated long-lasting client relationships based on trust and solid understanding of client preferences.
Store Manager
Tilly's
03.2019 - 07.2021
- Created work schedules according to sales volume and number of employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to the team.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Reported to district & regional managers daily regarding all store and staff issues, financial goals and sales.
Assistant Manager
Tilly's
02.2016 - 03.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
High School Diploma -
Pinelands High School
Little Egg Harbor, NJ06.2011
Skills
- Team leadership and coaching
- Visual Merchandising
- Maximizing Profitability
- Effective Working Relationships
- Financial Oversight
- Excellent customer service skills
Timeline
Assistant Visual Manager
Forever 21
11.2023 - Current
Customer Experience Lead
Victoria's Secret
07.2021 - Current
Store Manager
Tilly's
03.2019 - 07.2021
Assistant Manager
Tilly's
02.2016 - 03.2019
High School Diploma -
Pinelands High School