Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Kylie Tay

Bloomington,IL

Summary

Proud customer service leader with 3+ years of experience. Dedicated to assisting coworkers to promote an engaged, organized and positive work environment. Thrives in building and maintaining relationships with a diverse group of customers in an ever-changing, fast-paced setting.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Maurices
08.2020 - Current
  • Greet customers with smile and provided sales promotions and asked if any assistance was needed.
  • Managed opening and closing procedures.
  • Operate POS systems and transactions.
  • Trained employees, monitored performance and assisted with questions and concerns.
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Rotated merchandise through floor sets based on inventory.
  • Worked to maintain clean and organized environment.
  • Maintained positive customer relationships by responding quickly and positively to customer requests.
  • Retained knowledge of promotions, products and services for informative customer advice.

Education

No Degree - Nursing

Heartland Community College
Normal, IL
05.2025

High School Diploma -

Normal West High School
Normal, IL
05.2021

Skills

  • Open to learning new things
  • Passion for customer service
  • Drive to build positive relationships
  • Works well with technology
  • Pays attention to detail
  • Very organized

Volunteer Work

S.O.A.R program (Special Opportunities Available in Recreation) Bloomington IL, March 2022-May 2022

  • Assisted individuals with disabilities in organized activities
  • Encouraged participation and teamwork
  • Built professional communication skills
  • Gained leadership knowledge and lead others to success


Westminister Village (Nursing home) Bloomington IL, March 2023-May 2023

  • Served meals and socialized with residents
  • fulfilled requests in a timely manner
  • Gained and retained knowledge about various lifestyles and cultures

Timeline

Assistant Store Manager

Maurices
08.2020 - Current

No Degree - Nursing

Heartland Community College

High School Diploma -

Normal West High School
Kylie Tay