Kylie Thompson
Superior,WI
Summary
Strategic and results-driven executive with 15+ years of experience leading multi-site operations, developing high-performing teams, and driving sustainable business growth. Proven success in improving operational efficiency, increasing revenue, coaching future leaders, and executing organizational strategy. Recognized for building collaborative cultures, strengthening community partnerships, and delivering exceptional customer and employee experiences
Overview
12
12
years of professional experience
Work History
Branch Manager
Members Cooperative Credit Union
Duluth, USA
01.2020 - Current
Established strategic goals by analyzing business trends and operational data to direct branch initiatives.
Managed daily branch operations to enhance service delivery and boost customer satisfaction.
Recruited, selected, oriented, and trained employees to strengthen team effectiveness and meet branch objectives.
· Communicated job expectations and appraised performance to achieve staff results.
· Coached and counseled employees on performance and conduct to foster a supportive work environment.
Managed payroll submissions and created schedules to meet membership needs and optimize staffing.
Regional Assistant Manager
Members Cooperative Credit Union
Duluth, USA
10.2018 - 01.2020
Financial Solutions Consultant/ MSR
Members Cooperative Credit Union
Duluth, USA
02.2015 - 10.2018
Education
MBA - Business Administration and Management
College of St. Scholastica
Duluth, Minnesota01.2018
Human Resources Certificate -
University of Superior Wisconsin
Superior, Wisconsin01.2018
B.A./B.S. - Business Management
University of Superior Wisconsin
Superior, Wisconsin01.2017
Skills
- Staff management
- Performance management
- Strategic planning
- Data-driven decision making
- Crisis management
- Critical thinking
- Task accuracy and time efficiency
- Interpersonal communication
Accomplishments
Leadership Duluth 2023-24
Timeline
Branch Manager
Members Cooperative Credit Union
01.2020 - Current
Regional Assistant Manager
Members Cooperative Credit Union
10.2018 - 01.2020
Financial Solutions Consultant/ MSR
Members Cooperative Credit Union
02.2015 - 10.2018
MBA - Business Administration and Management
College of St. Scholastica
Human Resources Certificate -
University of Superior Wisconsin
B.A./B.S. - Business Management
University of Superior Wisconsin