Kylie Turtur

• Managed scheduling and confirmation of patient appointments, addressing high call volumes effectively.
• Minimized billing discrepancies by confirming insurance details.
• Delivered outstanding customer service to patients, guaranteeing a positive visit experience.
• Collected co-pays and ensured accurate payment handling.
• Handled various forms of correspondence to ensure swift communication between patients and medical personnel.
• Provided education on digital tools for managing medical appointments and test results.
• Handled various administrative duties, ensuring efficient office operations.

I experienced job termination after a severe car accident on my way to work the morning of April 16th, which resulted in total vehicle loss.

• Guaranteed a positive visit experience by providing exceptional customer service to patients.
• Checked insurance coverage to ensure accuracy in billing.
• Kept patient records current by regularly updating personal, medical, and insurance details in the electronic system.
• Collected co-pays and explained office policies.
• Coordinated distribution and processing of faxed communications.
• Executed administrative duties such as document filing and chart organization.
• Compiled details from patients about their visit purposes, focusing on symptoms.
• Escorted patients to examination rooms.
• Performed pre-rooming weight assessments for pediatric patients.
• Facilitated rapid response by notifying nurses of critical patient symptoms.

• Addressed discrepancies in prescription information with pharmacists.
• Maintained visible areas for customers in an orderly manner.
• Ensured compliance with regulatory guidelines in the disposal of expired medications.
• Ensured strict compliance with HIPAA regulations to safeguard patient information.
• Regularly verified and revised patient demographic details.

• Dispense prescriptions while safeguarding patient confidentiality.
• Collaborate with pharmacists and the team to ensure a well-organized pharmacy environment.
• Deliver exceptional customer service and problem-solving skills to enhance customer satisfaction.
• Coordinated customer interactions at drive-through and front counter.

• Managed order taking and balanced cash drawer at the end of each shift.
• Arranged donut display and maintained cleanliness of machines.
• Maintained food station operations with a focus on safety.

• Provided exceptional customer service by greeting and seating customers in the dining room.
• Maintained compliance with food safety regulations.
• Managed table orders and ensured timely delivery.
• Facilitated quick table turnover by consistently maintaining cleanliness.
• Coordinated curbside takeout.
• Responded to phone calls promptly.