Kylie Ware
Wildwood,MO
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Support Technician
Johnson Controls - Remote
03.2021 - Current
- Provided remote assistance to end-users when needed.
- Remote configurations for our supported security systems
- Assisting technicians remotely with installation, programming, and troubleshooting
- Resolved customer inquiries in a timely manner while providing excellent customer service.
Installer
Johnson Controls
Fenton, MO
02.2018 - 03.2021
Facilities Maintenance Technician
McKesson
Olive Branch, MS
07.2017 - 02.2018
Electrical Apprentice
Darana Hybrid
Memphis, TN
05.2015 - 05.2017
Education
AA - Business Administration
Saint Louis Community College
Skills
- Microsoft Office Suite
- NFPA 70 & 72 Standards
- Electrical Schematics
- Technical Support
- Troubleshooting/Product Development
- LAN/WAN
- Troubleshooting Network Issues
- Microsoft SQL Server
- Customer Service
- Problem-Solving
Certification
- Honeywell Pro-Watch
- Lenel OnGuard
- Genetec
- Kantech Global
- Software House
- AMAG Symmetry
- OpenEye
- OpenPath
- Alarm.com
- Video Edge/Victor
- Verint
- NICET I
Timeline
Product Support Technician
Johnson Controls - Remote
03.2021 - Current
Installer
Johnson Controls
02.2018 - 03.2021
Facilities Maintenance Technician
McKesson
07.2017 - 02.2018
Electrical Apprentice
Darana Hybrid
05.2015 - 05.2017
AA - Business Administration
Saint Louis Community College