- Music
- Singing
- Theatre
- Crochet
- Games
Kylie Wood
Wayne
Summary
A highly trainable individual with a background in customer service and eligibility assessment. Known for strong attention to detail and ability to manage multiple tasks simultaneously, ready to enhance operational efficiency and client satisfaction. Eager to leverage skills and abilities in a position that maximizes potential. Strong interpersonal and collaboration skills while also able to operate efficiently when independent.
Overview
4
4
years of professional experience
Work History
Eligibility Advisor I
HHSC - State Government
Dallas, TX
11.2024 - Current
- Determined eligibility for individuals applying for benefit programs by interpreting and applying policy effectively and providing compassionate customer service on a daily basis, specifically for SNAP and Medicaid
- Collaborated with a large group of peers and a management team to problem-solve and improve the client's experience, as well as taking part in efforts to improve the working experience for advisors
- Multitasked by managing up to six different computer applications at one time while conducting an interview and applying policy to the individual's benefit case
- Handled physical paperwork with care and intention while remaining cognizant of HIPPA and other similar laws
Artisan Bakery Associate
Holiday Market
Canton, MI
09.2023 - 07.2024
- Operated industrial baking equipment and stone-fire ovens to produce high-quality baked goods efficiently
- Maintained cleanliness and organization of bakery workspace to meet safety and food-handling standards
- Assisted customers with product selection and provided excellent service during peak hours while maintaining pleasant conversation and providing suggestions based on the individual customer's requests
- Collaborated with team members to streamline production processes, increase efficiency, and reduce waste
Crew Member
Wendy's
Canton, MI
06.2022 - 01.2023
- Provided exceptional customer service to each guest ensuring a positive dining or drive-thru experience
- Operated kitchen equipment efficiently while adhering to safety and sanitation standards, guaranteeing that food items were made according to Wendy's quality specifications and timing requirements
- Collaborated with team members to maintain smooth operations during peak hours, typically maintaining multiple stations at one time
- Practiced safe cash handling to ensure that there were no shortages and/or overages
Education
High School Diploma -
Wayne Memorial High School
Wayne, MI05-2023
Skills
- Critical thinking
- Problem solving
- Data entry
- Interviewing
- Clerical paperwork
- Tech inclined
- Detail oriented
- De-escalation
- Highly trainable
- Collaboration
Interests
Timeline
Eligibility Advisor I
HHSC - State Government
11.2024 - Current
Artisan Bakery Associate
Holiday Market
09.2023 - 07.2024
Crew Member
Wendy's
06.2022 - 01.2023
High School Diploma -
Wayne Memorial High School