Tineka Kirksey

Interview clients (in person or by phone) to collect financial and personal information.

Obtain, verify, and calculate income and resources to determine financial eligibility for benefits.

Enter case information into eligibility systems and document client records.

Policy Application & Compliance Interpret and apply relevant state and federal regulations, policies, and procedures to cases.

Ensure eligibility decisions comply with legal, regulatory, and program guidelines.

Customer Interaction

Explain program requirements, benefits, rights, and appeal processes to applicants and recipients.

Respond to questions from clients and assist in resolving issues related to eligibility.

Case Management Tasks

Process changes in client circumstances, including status changes and adjustments to benefits.

Address overpayments and benefit restorations as appropriate.

Communication & Coordination May make outbound calls to verify information.

For specialized Advisor II roles (e.g., MEPD), prepare evidence and represent the agency in fair hearings or similar proceedings.Â

Accurately determines eligibility for TANF, Food Stamps, Medicaid and/or Medicaid for the Elderly and People with Disabilities Programs. Work involves interviewing clients, documenting information gathered, determining benefits, verifying case data, explaining program benefits and requirements. Reviews eligibility of clients for ongoing services. Job requires detailed oriented individuals with ability to apply complex policies and procedures. This position may require travel of up to 50% during the training period.

• Coordinated recruitment processes, ensuring alignment with organizational goals and compliance with policies.
• Implemented onboarding programs, enhancing new hire integration and employee engagement.
• Developed training materials for employee development initiatives, improving knowledge retention and skills application.
• Maintained employee records in HRIS, ensuring data accuracy and confidentiality.