Business Finance student with strong customer service experience. Brings a blend of professionalism, patience, and clear communication developed through swim instruction and front‑desk member support. Known for reliability, quick learning, and a positive presence in fast‑paced environments. Seeking opportunities to grow in business, finance, or customer-focused roles.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Almaden Valley Athletic Club
San Jose , CA
03.2026 - Current
Addressed member inquiries regarding club services and facilities, enhancing member satisfaction.
Answered customer inquiries, providing accurate information on products and services.
Engaged customers in conversation to uncover needs and resolve issues effectively. in conversation to address needs and resolve issues effectively.
Cultivated strong customer relationships to promote repeat business.
Managed front desk operations to ensure efficient check-in and check-out processes.
Educated members about club programs, classes, and special events regularly.
Maintained cleanliness and organization of front desk area consistently.
Swim Instructor
Almaden Valley Athletic Club
San Jose, New Mexico
10.2024 - Current
Instructed swim classes for various skill levels and age groups.
Developed lesson plans emphasizing swimming techniques and safety practices.
Monitored pool activities to ensure participant safety.
Provided constructive feedback to swimmers, enhancing technique proficiency and performance.
Encouraged student confidence in water through engaging and enjoyable lessons.
Cultivated relationships with parents and swimmers, fostering loyalty and repeat enrollment.
Instructed students on essential survival techniques such as floating and treading water., including floating, treading water, and emergency exits.