Kyliegh Coia
Camarillo
Summary
Detail-oriented administrative professional with expertise in automotive dealership operations and client relations. Specialized in processing deals, managing payoffs and inventory, and resolving customer concerns. Strong organizational and communication skills enhance support to sales and finance teams in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Swickard Auto Group
Thousand Oaks
08.2024 - Current
- Processed and managed automotive deals for Mercedes-Benz, Lexus, Acura, and Land Rover vehicles, ensuring compliance with dealership standards.
- Assisted with vehicle payoffs, title documentation, and ticket processing, facilitating smooth transaction completion.
- Maintain and organize new vehicle inventory records and dealership documentation.
- Supported finance and sales departments with administrative and operational tasks, contributing to overall dealership efficiency.
- Coordinate with lenders, customers, and internal departments to ensure timely completion of deals.
- Ensure accuracy and compliance with dealership and manufacturer procedures.
Account Service Representative
Frontier Communications
Thousand Oaks
11.2018 - 04.2024
- Managed customer accounts, billing inquiries, and service-related requests to ensure timely resolution and satisfaction.
- Resolved account-related issues while maintaining high levels of customer satisfaction.
- Built strong client relationships that contributed to customer retention and long-term partnerships.
- Collaborated with cross-functional teams to create tailored solutions addressing complex client needs.
- Streamlined internal processes, enhancing workflow efficiency and effectiveness.
- Maintained knowledge of industry trends and competitor offerings to better support customers.
Customer Service
Sally Beauty
09.2013 - 10.2018
- Provided exceptional customer service in-person and via phone, fostering loyalty.
- Addressed customer complaints and clarified policies to ensure a positive experience.
- Guided customers in product selection and purchasing to enhance satisfaction.
- Demonstrated products and explained services to increase customer engagement and sales.
- Assisted team members with escalated customer concerns and service issues.
- Maintained clean, organized, and fully stocked sales floor areas.
Education
License Nail Technician - Nail Health and Sanitation
Lu Ross
Ventura, California08-2014
High School Diploma - General Ed
Puente
Oxnard, California06-2008
Skills
- Administrative Support
- Office Management
- Scheduling Coordination
- Record Keeping
- Data entry
- Expense Tracking
- Microsoft Office Suite
- Client relations
- Account Management
- Team Collaboration
- Problem Solving
- Communication & Organization
Timeline
Administrative Assistant
Swickard Auto Group
08.2024 - Current
Account Service Representative
Frontier Communications
11.2018 - 04.2024
Customer Service
Sally Beauty
09.2013 - 10.2018
License Nail Technician - Nail Health and Sanitation
Lu Ross
High School Diploma - General Ed
Puente