Kyliegh Somerton
Queens
Summary
Personable and resourceful, with natural ability to build strong relationships and provide exceptional service. Well-versed in hospitality principles and customer engagement, excelling in event planning and conflict resolution. Capable of enhancing client experiences and ensuring seamless event execution.
Overview
3
3
years of professional experience
Work History
VIP Coordinator
Live Nation
11.2022 - Current
- Knowledgeable in checking in VIP ticket holders through iPad systems
- Conducted pre-arrival planning and preparation for incoming VIP guests
- Ensured compliance with all regulations for specific venues
Sales and Events Coordinator
Loews Regency
09.2023 - 09.2024
- Assist sales, conference, and catering managers in everyday operations
- Communicate with clients to ensure a smooth event and comfortable stay
- Oversee VIP arrivals and riders within guest rooms
Rooms Controller
Loews Hotels Surfside Inn and Suites
09.2022 - 02.2023
- Serves as a liaison between the Front Office Agents, and Front Office Management, Housekeeping and Engineering
- Responsible for conducting daily tasks to ensure smooth and efficient arrivals/departures for all guests
Front Desk Agent
Loews Hotels Dockside Inn and Suites
01.2022 - 09.2022
- Responsible for checking guests in and out of the hotel while providing a carefree stay
- Monitor the lobby and make sure every guest is taken care of
- Trained in pre-assigning reservations to fit the guest's requests and needs
Education
BACHELORS - ENTERTAINMENT MANAGEMENT
UCF ROSEN COLLEGE OF HOSPITALITY MANAGEMENT
08.2022
ASSOCIATE - GENERAL STUDIES
DAYTONA STATE COLLEGE
12.2019
Skills
- Deadline oriented
- Strong leadership
- Event planning expertise
- Goal-oriented mindset
- Front office operations
- Decision-making
- Networking and relationship building
Timeline
Sales and Events Coordinator
Loews Regency
09.2023 - 09.2024
VIP Coordinator
Live Nation
11.2022 - Current
Rooms Controller
Loews Hotels Surfside Inn and Suites
09.2022 - 02.2023
Front Desk Agent
Loews Hotels Dockside Inn and Suites
01.2022 - 09.2022
ASSOCIATE - GENERAL STUDIES
DAYTONA STATE COLLEGE
BACHELORS - ENTERTAINMENT MANAGEMENT
UCF ROSEN COLLEGE OF HOSPITALITY MANAGEMENT
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