Kylie Witham
Rexburg,ID
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Support Agent
Squeeze Media
Rexburg, ID
06.2023 - Current
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Made outbound calls to obtain account information.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Remained current on changes or updates in products or services offered by the company.
- Demonstrated ability to multi-task while speaking with customers on the phone.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns, and overcame objections.
Sales Associate
Salt and Honey Boutique
Murray , UT
08.2021 - 02.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Received deliveries from vendors; checked accuracy of shipment against purchase orders.
- Encouraged additional sales by suggesting complementary items based on customers' needs.
Seasonal Warehouse Worker
Tagge's Famous Fruit
Salt Lake City, UT
06.2020 - 10.2020
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Performed cycle counts as required by management to ensure proper inventory levels were maintained at all times.
- Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
Education
Bachelor of Science - Mechanical Engineering
Brigham Young University - Idaho
Rexburg, ID06-2026
Skills
- CRM Software
- Complaint Resolution
- Positive and Professional
- Solidworks
- Critical Thinking
References
References available upon request.
Timeline
Customer Support Agent
Squeeze Media
06.2023 - Current
Sales Associate
Salt and Honey Boutique
08.2021 - 02.2022
Seasonal Warehouse Worker
Tagge's Famous Fruit
06.2020 - 10.2020
Bachelor of Science - Mechanical Engineering
Brigham Young University - Idaho
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