Kylin Hall
McDonough,GA
Summary
I am a highly motivated and hard worker seeking to go above and beyond at the workplace. Aiming for a growth opportunity to work in a dynamic, high-volume environment where I can leverage my ability to quickly build trust with customers to improve the efficiency and quality of the customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Caregiver
Yolanda Houston
Decatur, GA
05.2023 - 12.2025
- Assisted patients with daily living activities, enhancing overall quality of life.
- Implemented strategies to improve patient comfort and emotional well-being.
- Coordinated medication schedules, ensuring adherence to prescribed treatments.
- Advocated for patients' needs, fostering effective communication between all parties involved.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Export Coordinator
Vanguard Logistics
Forest Park, GA
11.2021 - 01.2023
- Produced, organized and submitted export paperwork to meet all applicable resolutions.
- Communicated with global offices by telephone and e-mail to facilitate smooth shipments.
- Tracked and traced air shipments in order to maintain current status information.
- Organized destination-specific storage and delivery processes.
- Evaluated cost, timing and sustainability factors of different shipping routes to select optimal choices.
- Consulted customs brokers to arrange passage of goods through customs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
Customer Service Representative
DG Connections
Conyers, GA
07.2020 - 09.2021
- Making outbound calls to existing donors (Tele-fundraising)
- Bringing in at least 10 surveys each shift
- Always sticking to the script given
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
Call Center Customer Service Representative
Alorica
Kennesaw, GA
01.2015 - 2018
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Collecting appropriate payments owed to service
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary
Education
High School -
Heritage High School
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University of West Georgia Carrollton
Carrollton, GASkills
- Customer service (5 years)
- Typing (10 years)
- Organizational skills (5 years)
- Microsoft Word (6 years)
- Elderly care
- Respectful and compassionate
- Problem-solving
- Dependable and responsible
- Multitasking and organization
Timeline
Caregiver
Yolanda Houston
05.2023 - 12.2025
Export Coordinator
Vanguard Logistics
11.2021 - 01.2023
Customer Service Representative
DG Connections
07.2020 - 09.2021
Call Center Customer Service Representative
Alorica
01.2015 - 2018
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University of West Georgia Carrollton
High School -
Heritage High School
Additional Information
- SKILLS
- Microsoft Office, Word Office, Microsoft Planner, Fast Pace Worker, Typing, Filing, Entry Level Data Entry