Kylo Glasgow
Blacklick,OH
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Physical Security Technician
Presidio
12.2023 - Current
- Runs and installs wire, read blueprints, mount system panels and devices, and wire circuit and electrical connections for access control, Video Surveillance, and detection systems.
- Verifies security system /equipment functionality by testing equipment, connections, and signals; identifying and correcting problems.
- Respond to customer service calls, troubleshoot and repair as necessary.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
Sr. Consultant
CGI Technologies
11.2018 - 11.2023
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Enhanced system efficiency by implementing cloud-based solutions and optimizing server configurations.
- Managed IT projects from inception to completion, ensuring timely delivery and high-quality results.
- Streamlined help desk operations for increased efficiency and improved response times.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
- Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
- Assisted in the development of user guides and knowledge base articles for increased self-service capabilities.
- Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
CARE Claims Associate
State Auto Insurance
06.2016 - 11.2018
- Providing customer service to clients/customers while efficiently handling auto accident claims
- Resolved complex coverage and liability investigations in a timely manner to reduce overall claim costs and mailing a positive outcome
- Negotiated resolution and delivery of any involved payments with all parties including attorneys.
Sr. Claims Specialist
Progressive Ins
06.2014 - 06.2016
- Completed thoughtful interviews to resolve coverage and liability decisions
- Negotiated resolution with all parties while maintaining effective communication skills and providing support throughout the claim lifestyle
- Coordinated repairs for auto damage claims.
Branch Technology Support Rep
JP Morgan Chase
01.2007 - 06.2014
- Responsible for providing technical support to all branch associates
- Diagnosed and resolved issues with networks, software, hardware and all peripherals
- Continuous system defect monitoring and communication of findings
- Provided IT mentoring to branch associates on software and hardware functionality
- UAT testing for localized software and release monitoring
- Continuously working with branch operations to relive policy and procedure problems to improve operational efficiencies.
Education
High School Diploma -
Eastmoor Academy College
Columbus, OH06.2001
Skills
- Test Automation
- Service Now
- Hardware and Software Installation
- Technical Support
- Cloud-Based Storage
- Software Customizations
- Compatibility Testing
- Azure Development
- Software Research and Development
- Active Directory Knowledge
- Jira
- Software System Maintenance
- SCCM
- Information Security
- User Training
- Equipment Repair
Certification
CIE Certificate (Customer Immersion Experience)
Timeline
Physical Security Technician
Presidio
12.2023 - Current
Sr. Consultant
CGI Technologies
11.2018 - 11.2023
CARE Claims Associate
State Auto Insurance
06.2016 - 11.2018
Sr. Claims Specialist
Progressive Ins
06.2014 - 06.2016
Branch Technology Support Rep
JP Morgan Chase
01.2007 - 06.2014
High School Diploma -
Eastmoor Academy College
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