Ky'Lynn Gill
Kenner,Louisiana
Summary
A team player who excels in fostering positive interactions and offering valuable advice to colleagues. A trustworthy and dependable demeanor, coupled with a professional appearance, instills confidence in coworkers. Consistently motivated to deliver prompt, friendly, and professional service in all situations. Strong listening skills and a detail-oriented nature ensure attentive approach to every task. Thrives in diverse working environments and finds great satisfaction in collaborating as part of a team.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Westin Hotel
04.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Delivery Driver
Uber
01.2020 - 03.2023
- Shop/Pick up items, transport, and deliver items to clients or businesses in a safe and timely manner
- Choose the best routes in accordance with delivery instructions to meet tight deadlines
- Review orders before and after delivery to ensure that orders are complete, charges are correct, and the customer is satisfied
- Kept a clean and orderly appearance during my shift
- Informed customers about discounts, special offers, and programs to improve the customer experience
- Provided excellent customer service, answered questions, and handled complaints from customers.
Babysitter
Self-employed
06.2012 - 08.2022
- Helped children with homework assignments and special projects in a variety of subjects in order to help them succeed academically
- Directed children away from dangers and led indoor and outdoor activities
- Provided nurturing and positive environments for children's social and emotional development
- Kept track of the children's behavior, the food they ate, and the medications they were given
- Sanitized dishes, tabletops, toys, and other frequently touched surfaces to prevent germs from spreading
- Traveled with families to care for children, allowing parents to spend private time with their children while providing them with fun adventures in a variety of settings.
Front End Associate
Rouses Market
01.2019 - 01.2020
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
Seasonal Sales Associate
Bath & Body Works
10.2019 - 12.2019
- Organized displays and restocked shelves and supplies
- Stocked shelves and supplies and organized displays
- Greeted customers and assisted them in finding items in the store
- Informed customers about the brand in order to pique their interest in the company's mission and values.
Education
Business Administration - Associate of Applied Science -
Delgado Community College
New Orleans, Louisiana01.2022
High School -
East Jefferson High School
Metairie, Louisiana01.2018
Skills
- Customer service
- Organized
- Safety and compliance
- Cash drawer balancing
- Money management
- Excellent verbal communication
- Cash Handling
- Licensed driver
- Active listener
- Positive and cheerful
- Reliable
- Problem solving
- Time management
- Hard-worker
- Dependability
- Approachable
- Punctual
Timeline
Front Desk Agent
Westin Hotel
04.2023
Delivery Driver
Uber
01.2020 - 03.2023
Seasonal Sales Associate
Bath & Body Works
10.2019 - 12.2019
Front End Associate
Rouses Market
01.2019 - 01.2020
Babysitter
Self-employed
06.2012 - 08.2022
Business Administration - Associate of Applied Science -
Delgado Community College
High School -
East Jefferson High School
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