Kym Mitchell
Washington,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
OSF Saint Francis Medical Center
Morton, IL
01.2024 - 11.2024
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Referral Specialist
Heartland Health Services
Peoria, IL
11/29/21 - Current
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Assisted patients by answering questions and providing information regarding referrals.
- Gathered and verified insurance requirements to meet payer requirements.
- Obtained PA for services such as diagnostic imaging.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
Referral Specialist /Cancer Registrar
Midwest Urological Group
Peoria, IL
01.2021 - 11.2023
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
- Obtained PA for services such as diagnostic imaging.
- Worked closely with financial counselors to guide patients on financial obligations and decision-making.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Updated the office Cancer Registry.
Certified Medical Assistant
Renal Care Associates
Peoria, IL
06.2019 - 01.2021
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Measured vital signs and took medical histories to prepare patients for examination.
Homemaker
.
Washington, IL
02.2013 - 06.2019
Certified Medical Assistant
OSF Saint Francis Medical Center
Bloomington, IL
05.2010 - 02.2013
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Measured vital signs and took medical histories to prepare patients for examination.
Homemaker
.
Joliet, IL
09.2003 - 05.2010
Customer Service Representative III
Unicare Life and Health Insurance
Bolingbrook, IL
04.1999 - 09.2003
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Worked in Chicago for one year performing merger operations.
Education
Medical Assisting
Midwest Technical Institute - East Peoria
East Peoria, IL10.2010
Nursing Assistant
Joliet Jr College
Joliet, IL07.1992
High School Diploma -
Providence Catholic High School
New Lenox, IL05.1992
Skills
- Accurate Documentation
- Insurance Precertification Processes
- Anatomy and Physiology Terms
- Cleaning and Sterilizing
- CPR Certified
- Epic Systems
- Problem-Solving
- Detail-Oriented
- HIPAA Compliance
- Specimens collection and processing
- Patient Scheduling
Certification
- Certified Medical Assistant (CMA)
Timeline
Certified Medical Assistant
OSF Saint Francis Medical Center
01.2024 - 11.2024
Referral Specialist /Cancer Registrar
Midwest Urological Group
01.2021 - 11.2023
Certified Medical Assistant
Renal Care Associates
06.2019 - 01.2021
Homemaker
.
02.2013 - 06.2019
Certified Medical Assistant
OSF Saint Francis Medical Center
05.2010 - 02.2013
Homemaker
.
09.2003 - 05.2010
Customer Service Representative III
Unicare Life and Health Insurance
04.1999 - 09.2003
Medical Assisting
Midwest Technical Institute - East Peoria
Nursing Assistant
Joliet Jr College
High School Diploma -
Providence Catholic High School
Referral Specialist
Heartland Health Services
11/29/21 - Current
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