Kymberle Perez-Colon
Brandon,FL
Overview
20
20
years of professional experience
Work History
Central Loss Reporting Representative
Progressive
01.2016 - Current
- Filing accident claims
- Scheduling appointments with repair shops and towing vehicles from accident scenes
- Updating information on Client's policies.
- Navigating through multiple programs
- Working in a team environment
- Also working independently as needed.
- Having knowledge of all products on policies having to do with business accounts and personal auto accounts as well as Non vehicle accounts.
- Negotiating estimates with repair shops.
- Submitting demands in esubro hub.
- Providing liability decisions
- Providing estimates for property damage
Customer Service Representative
AT&T International Care
10.2012 - Current
- Ensured customer receives outstanding service by providing a friendly environment
- Maintaining a positive attitude
- Maintained solid knowledge of product and all other aspects of customer service.
- Maintained awareness of all promotions and advertisements
- Navigating through multiple programs at once
- Notating multiple accounts at once in a timely manner
- Troubleshooting and provisioning international features on At&t accounts
- Processing electronic payments
- Sales Representative
Telesales Representative
Dial America
06.2012 - 09.2012
- Ensured customer receives outstanding service by providing a friendly environment
- Processing electronic payments
- Advertising credit card protection and taking payments
- Receiving inbound calls
Sales Consultant
Cutco
05.2011 - 06.2011
- Ensured customer receives outstanding service by providing a friendly environment.
- Maintained solid knowledge of product and all other aspects of customer service.
- Completed cash transactions.
- Maintained awareness of all promotions and advertisements.
Sales Associate
TJ Maxx
04.2008 - 10.2008
- Assisted in monitoring floor stock and completed cash transactions
- Communicated customer requests to management.
- Assisted in price changes within the department.
- Participated in year-end inventory and cycle counts.
- Be aware of all promotions and advertisements.
Martial Arts Instructor
Leclercs Martial Arts
08.2005 - 10.2008
- Responsible for planning class content and structure.
- Performed warm ups and demonstrating the techniques of the art.
- Educated students on martial arts theory and history in order to give students a greater sense of what they are doing.
- Answered phones and responsible for signing up students for programs.
- First aid and marketing activities for the class.
Education
High School - undefined
Franklin D. Roosevelt High School
Hyde Park, NY01.2012
Skills
- Organizational skills
- # Over 10 years experienced sales associate with excellent customer service skills, Able to communicate with customers in a friendly way, Keep tract of a large amount of people attendance, Answer phone calls and receive messages, Excellent observation, communication as well as written skills
Timeline
Central Loss Reporting Representative
Progressive
01.2016 - Current
Customer Service Representative
AT&T International Care
10.2012 - Current
Telesales Representative
Dial America
06.2012 - 09.2012
Sales Consultant
Cutco
05.2011 - 06.2011
Sales Associate
TJ Maxx
04.2008 - 10.2008
Martial Arts Instructor
Leclercs Martial Arts
08.2005 - 10.2008
High School - undefined
Franklin D. Roosevelt High School
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