Natalie Perez-Morel
Orlando,FL
Summary
Detail-oriented student with excellent communication skills, strong technical skills, the ability to learn concepts quickly, and strong motivation to succeed.
Overview
7
7
years of professional experience
Work History
Progressive Insurance Claims loss Reporting Representative
Progressive Insurance
04.2022 - Current
- Answer inbound calls
- Help customers file new claims after recent accidents
- Go over initial coverages and set repairs, tows, and rental reservations
- Document existing claims
Cardworks Servicing Collections
Cardworks Servicing
07.2020 - 02.2022
- Contact delinquent account holders
- Provide information and counseling to cardholders about obligations and benefits to bringing the account current
- Negotiate payment arrangement
- Update account information as needed
Holiday Inn Club Vacations Inbound sales call transfer
Holiday Inn Club Vacations
07.2019 - 12.2019
- Take inbound calls
- Explain available vacation offers
- Qualifications
- Customer service
- Sale vacation package
- Make sure guest vacation expectations are exceeded
Bluegreen Vacation Club Inbound sales call transfer
Bluegreen Vacation Club
07.2018 - 07.2019
- Take inbound calls
- Explain available vacation offers
- Qualifications
- Sell vacation packages
- Answer customers questions
- Make sure client vacation expectation are exceeded
Seaworld Discovery Cove Orlando Fl
Seaworld Discovery Cove
05.2017 - 07.2018
- Provide customer service (making photography orders placing orders showing customers their orders making sure the customer is satisfied with their purchased
- Attempt to sell photography after dolphin swim session is complete
- Maintain and restock inventory (restock Discovery cove gift shop and photography products)
- Cashier handler
- Make sure customers are satisfied with their purchase and overall experience at the store and park.
Universal Orlando Events Operations
Universal Orlando
09.2017 - 06.2018
- Provide customer service
- Provide service for different events
Education
Valencia College
Skills
- Microsoft Office
- Excel
- PowerPoint proficiency
- Computer proficient
- Customer service experience
- Data entry
- Sales experience
- Cashier trained
- Analytical skills
- Organizational skills
- Problem Solving
- Bilingual
- SalesForce
- Collections
Characteristics
- Ambitious
- Client-focused
- Committed
- Consistent
- Energetic
- Flexible
- Hands-on
- Organized
- Responsible
Timeline
Progressive Insurance Claims loss Reporting Representative
Progressive Insurance
04.2022 - Current
Cardworks Servicing Collections
Cardworks Servicing
07.2020 - 02.2022
Holiday Inn Club Vacations Inbound sales call transfer
Holiday Inn Club Vacations
07.2019 - 12.2019
Bluegreen Vacation Club Inbound sales call transfer
Bluegreen Vacation Club
07.2018 - 07.2019
Universal Orlando Events Operations
Universal Orlando
09.2017 - 06.2018
Seaworld Discovery Cove Orlando Fl
Seaworld Discovery Cove
05.2017 - 07.2018
Valencia College
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