Summary
Overview
Work History
Skills
References
Timeline
Generic

Regina Quintanilla

Grand Prairie,Tx

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Claims Loss Reporting Specialist

AAA Texas
Coppell, TX
11.2024 - Current
  • Answer incoming calls for the Service First unit and/or make outbound routine telephone calls when needed.
  • Receive and accurately document first notice of loss.
  • Build trust and rapport by effectively communicating at the beginning of the claim process.
  • Provide members with legendary service, quality and accuracy.
  • Set expectations, demonstrate empathy, and provide reassurance to members.

CSR|Team Lead Claims Support

Bluefire Insurance
Farmers Branch , TX
01.2012 - 01.2024
  • Answered customer inquiries via phone, email, and chat.
  • Scanned documents, uploaded to file, helped with voiding check with banks, printed checks, verified W9s, keep demand logs, assisted with assigning new claim adjusters, opened claim reserves, printed checks,
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.

Skills

  • Microsoft Office Suite
  • Active Listening
  • Conflict Resolution
  • Problem Solving
  • Escalation Handling
  • Adaptability
  • Attention to Detail
  • Loss documentation

References

Available Upon Request

Timeline

Claims Loss Reporting Specialist

AAA Texas
11.2024 - Current

CSR|Team Lead Claims Support

Bluefire Insurance
01.2012 - 01.2024

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Regina Quintanilla